What are the responsibilities and job description for the Banking Relationship Specialist position at NBT Bank?
Key Responsibilities
The successful candidate will be responsible for:
• Processing daily transactions and associated general customer and account servicing duties with a high level of accuracy and efficiency.
• Providing a consultative customer service approach to ensure a clear understanding of the customer's needs versus wants to deliver viable solutions.
• Engaging in referral and relationship management in accordance with established objectives and goals.
Required Skills and Qualifications
To excel in this role, you should possess:
• A high school diploma or equivalent.
• Minimum one year experience in related banking positions preferred.
• Proficient reading, writing, communication, and mathematical skills.
• Basic knowledge of Decision Pro, Loan-to-Value, and Debt-to-Income calculations, and reading credit reports.
• Ability to identify and analyze situations and/or information using certain criteria and resolve issues and problems.
• Organizational, interpersonal, and customer relations skills, including problem-solving and decision-making abilities.
Benefits and Perks
We offer a competitive benefits package, including:
• Generous paid time off and parental leave.
• Comprehensive medical coverage, including an HSA for High Deductible Health Plan participants.
• Dental and vision coverage.
• Flexible spending accounts for healthcare and dependent care expenses.
• Employer-paid disability coverage, with an option to purchase additional long-term coverage.
• Life insurance, including basic life insurance and an option to purchase supplemental coverage.
• Voluntary benefits, including hospital, accident, and critical illness coverage.
• Retirement plans, including a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan.
The successful candidate will be responsible for:
• Processing daily transactions and associated general customer and account servicing duties with a high level of accuracy and efficiency.
• Providing a consultative customer service approach to ensure a clear understanding of the customer's needs versus wants to deliver viable solutions.
• Engaging in referral and relationship management in accordance with established objectives and goals.
Required Skills and Qualifications
To excel in this role, you should possess:
• A high school diploma or equivalent.
• Minimum one year experience in related banking positions preferred.
• Proficient reading, writing, communication, and mathematical skills.
• Basic knowledge of Decision Pro, Loan-to-Value, and Debt-to-Income calculations, and reading credit reports.
• Ability to identify and analyze situations and/or information using certain criteria and resolve issues and problems.
• Organizational, interpersonal, and customer relations skills, including problem-solving and decision-making abilities.
Benefits and Perks
We offer a competitive benefits package, including:
• Generous paid time off and parental leave.
• Comprehensive medical coverage, including an HSA for High Deductible Health Plan participants.
• Dental and vision coverage.
• Flexible spending accounts for healthcare and dependent care expenses.
• Employer-paid disability coverage, with an option to purchase additional long-term coverage.
• Life insurance, including basic life insurance and an option to purchase supplemental coverage.
• Voluntary benefits, including hospital, accident, and critical illness coverage.
• Retirement plans, including a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan.
