What are the responsibilities and job description for the Retail Channel Manager position at NBT Bank?
Pay Range: $82,318.00 - $109,764.00
The Retail Channel Manager leads and develops a retail team to build the skills, structure and processes to improve the overall performance of the channel (i. e. voice channel, digital channel, etc. ). Responsible for implementing performance metrics that ensure the highest level of function, service and quality within the designated channel. Assist other management team members in identifying trends, meeting current and future needs, establishing goals and ensuring performance metrics are achieved.
Physical Requirements:
Education and Experience:
- Bachelors Degree in Business Administration or equivalent education and experience
- 5 years relevant experience, preferably in banking or call center
- 3 years experience in a leadership role preferred
Skills and Abilities:
- Strong communication and interpersonal skills.
- Coaching skills, principals of management, ability to supervise staff.
- Substantial experience with project and time management best practices.
- Understands and applies basic concepts of statistics and data analysis.
Tasks Performed:
- 50% Leads and provides oversight to a team of direct reports and a network of indirect reports comprised of retail team members to achieve performance targets for identified customer channels. Supervise retail team leaders who are responsible for multi-channel job functions and service delivery. Provides support, direction and training to assigned staff. Responsible for coaching employees to achieve top performance.
- 20% Deliver superior customer experience by building a high functioning department which includes the development of metrics, relevant performance reviews and processes.
- 10% Responsible for the logistics of scheduling and workflow processes.
- 10% Studies and standardizes procedures to improve efficiency, documents barriers to achieving desired results and makes recommendation to improve service levels.
- 5% Participate in the development of new systems capabilities to grow the business, improve performance and decrease costs.
- 5% Other duties as assigned.
Physical Requirements:
- Communicate effectively with internal and/or external customers
- Stationary 75% of time or greater
- Move Objects to Maximum 10 lbs
Benefits for Full-Time Employees:
- Generous Paid Time Off: At least 22 days annually, prorated in the year of hire.
- Parental Leave: Six weeks of paid leave at 100% of your salary.
- Comprehensive Medical Coverage: Includes employer contributions to HSA for High Deductible Health Plan participants.
- Dental and Vision Coverage: Ensuring your overall health and well-being.
- Flexible Spending Accounts: For healthcare and dependent care expenses.
- Employer-Paid Disability Coverage: Both short-term and long-term, with an option to purchase additional long-term coverage.
- Life Insurance: Employer-paid basic life insurance, with an option to purchase supplemental coverage.
- Voluntary Benefits: Including hospital, accident, and critical illness coverage.
- Retirement Plans: Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan to help secure your future.
- Adoption Assistance: Supporting your growing family.
- Tuition Reimbursement: Invest in your education and career growth.
- Employee Assistance Program (EAP): Access to support and resources.
- Financial and Banking Services: Various benefits and financial planning assistance.
Benefits for Part-Time Employees Working 20 Hours/Week:
- Medical Coverage: Includes employer contributions to HSA for High Deductible Health Plan participants.
- Generous Parental Leave: Six weeks of paid leave at 100% of your salary.
Benefits for All Part-Time Employees:
- Retirement Plans: Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan for employees who work at least 1,000 hours in a calendar year, all designed to help secure your future
- Paid Sick and Safe Leave: For your health and safety.
- Employee Assistance Program (EAP): Access to support and resources.
- Financial and Banking Services: Various benefits and financial planning assistance.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship of an employment Visa at this time.
Salary : $82,318 - $109,764
