Community Manager

Position: Community Manager

Department: Operations
Job Status: Full-time
Reports to: Regional Manager
Location: Rochester, NH
Travel Required: No
Supervisory Responsibility: Yes
Work Schedule: M-F, 8:00AM - 4:00PM

SUMMARY
The Community Manager is responsible for all phases of property operations. Responsibilities include but are not limited to developing and facilitating community engagement efforts, ensuring a clean and safe environment throughout the community, facilitating tenant move-in's and move-out's as needed, resolving maintenance needs in a timely manner, controlling park expenses, and drafting tenant notifications.

ESSENTIAL DUTIES AND RESPONSIBI LITIES:

• Provide all tenants, guests and vendors with prompt and courteous service.
• Respond to tenant requests and concerns as needed.
• Promote and support Company image, safety, cleanliness and professionalism standards.
• Assign work schedules and work duties to direct reports as appropriate.
• Execute all duties and responsibilities as defined by standardized operating procedures and guides.
• Maintain all tenant and space-related records accurately in database.
• Ensure that property facilities and utilities remain in proper safe working condition.
• Prepare tenant transaction documents including but not limited to lease agreements, rental agreements, move-in documentation, move-out documentation, non-compliance notices, and rent-payment demand notifications.
• Serve tenant transaction documents as needed and execute Proof of Service documentation as needed.
• Conduct community inspections on a daily basis, to include walking of the property and visual inspection of premises.
• Coordinate the collection and assessment of competitive bids from 3rd party service providers to resolve maintenance and site development projects as needed.
• Supervise the work of all 3rd party contractors and vendors to ensure a satisfactory level of services provided.
• Participating in project work requirements, prioritizing, and scheduling discussion, making recommendations where necessary and appropriate.
• Deposit tenant payments on a daily basis and process deposit refunds timely upon submission of eligible written request or tenant move-out.
• Communicate directly with tenants to collect delinquent rents and enforce community standards.
• Ensure that assigned Property or Properties are operating in compliance with Company standards, policies, and procedures.
• Other duties as assigned by supervisor.

GENERAL RESPONSIBILITIES:

• Diplomatic enforcement of Company policies and goals.
• Provide exceptional customer service and maintain professionalism at all times.
• Perform specific tasks as assigned by supervisor.
• Cross-train and act as back up for other positions as assigned.
• Adheres to all city, county, state, and federal regulations.
• Stay familiar with the Company Handbook and Company Policies.
• Communicate effectively with team members in other departments to resolve problems and provide information as needed.
• Work in a safe manner at all times and report all accidents immediately.
• Adhere to BoaVida Communities standards of confidentiality for both tenants and staff.

EDUCATION and/or EXPERIENCE:

Computer literacy with residential management, spreadsheet, and word processing applications is required. Two (2) years of related experience in an office / property management industry is a plus. Preference will be given to those who bring demonstrated office related / property management skills in past work. Other education and/or experience may be considered as substitute.

LANGUAGE and/or COMMUNICATION SKILLS:
Ability to read and comprehend complex instructions, correspondence, procedure manuals and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to guests and other team members. Ability to communicate with personnel using telephone, voicemail and e-mail systems.

COMPUTER SKILLS: Ability to operate computer with a general understanding of file management and Microsoft Office Suite familiarity. Data entry accuracy as well as MS Excel and MS Word proficiency required.

PERSONAL: Manager shall possess maturity, initiative, sound judgment, dependability, flexibility, and creativity as well as the ability to communicate orally and in writing. Ability to apply common-sense understanding to carry out instructions furnished in written, oral, or diagram form. Must be able to work effectively in a customer-oriented residential property management environment. Must have a valid driver's license and be insurable under the company's vehicle insurance policy.

Job Type: Full-time

Pay: $55,000.00 per year

Benefits:

• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Customer service: 1 year (Required)

License/Certification:

• Driver's License (Required)

Ability to Relocate:

• Rochester, NH 03867: Relocate before starting work (Required)

Work Location: In person

Salary : $55,000