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Vice President of Operations

NBW Inc.
Cleveland, OH Full Time
POSTED ON 1/29/2025
AVAILABLE BEFORE 4/25/2025

Job Description

Job Description

Salary : About NBW

At NBW and its affiliates, our mission is to provide the highest-quality boiler installation, maintenance, and repair services to customers nationwide. As a fourth-generation family-owned business, we are committed to upholding the family values and customer-centric approach that have defined our company for nearly a century.

Our team of expert technicians is dedicated to exceeding the expectations of every client, delivering exceptional artistry and unparalleled customer satisfaction. Whether installing a new high-efficiency boiler system or maintaining an existing one, we treat each job with the same care and professionalism.

By staying at the forefront of boiler technology and industry best practices, we ensure our customers receive innovative solutions tailored to their unique needs. Above all, we take pride in our work, stand behind our services, and remain faithful to the principles that have made NBW a trusted name in the communities we serve.

About the Role

As Vice President of Operations for NBW in Cleveland, OH, you will be a key executive team member, responsible for the efficient and effective execution of all operational aspects of the business. You will lead a team of dedicated professionals, ensuring seamless delivery of high-quality services, optimizing operational processes, and driving continuous improvement across all operational functions.

Key Responsibilities :

Operational Leadership :

  • Strategic Planning : Develop and implement operational strategies aligned with the company's overall strategic goals, ensuring efficient resource allocation, optimized processes, and continuous improvement.
  • Operational Excellence : Drive a culture of operational excellence, focusing on efficiency, effectiveness, and quality in all aspects of service delivery.
  • Process Management : Design, implement, and continuously improve operational processes, ensuring streamlined workflows, minimized waste, and maximize productivity.
  • Service Delivery : Oversee all aspects of service delivery, including installation, maintenance, and repair, ensuring high-quality execution and customer satisfaction.
  • Performance Management : Establish and monitor key performance indicators (KPIs) for all operational functions, ensuring accountability and driving continuous improvement.

Team Leadership :

  • Team Management : Lead and motivate a team of operations professionals, fostering a collaborative and high-performing work environment.
  • Talent Development : Identify and develop talent within the operations team, ensuring a pipeline of skilled professionals to meet future needs.
  • Communication and Collaboration : Effectively communicate with other departments, including sales, marketing, and finance, to ensure seamless collaboration and alignment of operational activities.
  • Direct Oversight : Provide direct leadership and oversight to the following operational teams :

    • Pipefitters : Ensure the skilled and efficient installation and repair of piping systems within boiler systems.

  • Boilermakers : Oversee the fabrication, assembly, and maintenance of boiler components and systems.
  • Project Managers : Guide project planning, execution, and completion, ensuring on-time and within-budget delivery of projects.
  • Draftsmen : Supervise the creation of technical drawings and blueprints for boiler systems and related infrastructure.
  • Maintenance Shop : Manage the maintenance and repair of company equipment, tools, and vehicles, ensuring optimal operational readiness.
  • Specialty Services : Lead the provision of specialized services.

    • Innovation and Improvement :

  • Technology Implementation : Identify and implement new technologies to improve operational efficiency, service delivery, and customer experience.
  • Process Optimization : Continuously evaluate and optimize operational processes, identifying areas for improvement and implementing best practices.
  • Cost Management : Develop and implement cost-effective strategies to optimize resource utilization, minimize expenses, and maximize profitability.

    • Qualifications :

  • Bachelors degree in engineering, Business Administration, Operations Management, Organizational Leadership, or a related field. Masters degree preferred.
  • Minimum of 5 years of experience in a senior operations management role within the boiler industry or a closely related sector. Applicants with industrial boiler construction management experience is a plus.
  • Proven track record of success in driving operational efficiency, improving service delivery, and achieving cost-effective outcomes.
  • Strong understanding of operational processes, logistics, and supply chain management.
  • Excellent communication, interpersonal, and leadership skills.
  • Ability to inspire and motivate teams to achieve ambitious goals.
  • Passion for the boiler industry and commitment to NBW's mission and values.

    • Benefits :

  • NBW offers a competitive salary, bonus schedule, health insurance, and matching retirement plan.

    • If you meet the qualifications and are interested in this exciting opportunity, please submit your resume and cover letter to bcallahan@nbwinc.com

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