What are the responsibilities and job description for the Customer Service Representative position at NC Comfort Systems, Inc.?
NC Comfort Systems is a trusted HVAC company based in Jacksonville, NC. We proudly serve communities stretching from Hampstead to Swansboro, focusing primarily on residential HVAC services. We are renowned for our people-oriented approach, fostering a culture of respect, teamwork, and excellence.
We are looking for a dedicated and organized Customer Service Representative who excels at coordinating schedules, managing communications, and ensuring a smooth customer experience from start to finish!
Position Summary: Coordinate daily installation scheduling with the install manager, ensure job packets are prepared. Handle sales and install packets, customer scheduling for service calls/repairs, applying for permits, scheduling inspections, and communication between installers, techs, customers, vendors, and the office. Schedule, manage, and track appointments, track sales performance, parts ordering, and invoicing. Complete follow-up calls for sales, installation, and service.
Work Hours: 8 am to 5 pm, Monday through Friday, occasional overtime may be required
Pay Range: $15 - $20 per hour depending on experience Spiffs!
Our Benefits:
- 50% employer-paid medical insurance for employee
- 100% employer-paid vision insurance for employee
- 100% employer-paid dental insurance for employee
- Accidental insurance available for purchase
- 6 Paid Holidays throughout the year
- 6 days PTO on an accrual basis
- 6 days Paid Sick Time on an accrual basis
- Great Company culture with fun events & cookouts!
Required Qualifications:
- High school diploma or equivalent
- Exceptional customer service skills
- 1-2 years inside sales, call center, or telemarketing experience is a plus
- Experience in the HVAC industry is a plus
- Knowledge of Service Titan software is a plus
- Excellent communication skills, both written and verbal
- Strong computer skills and ability to type a minimum of 30 wpm
- Proficiency in Word, Excel, and Outlook
- Strong attention to detail
- Positive "can do" attitude
- Must be able to multi-task
Salary : $15 - $20