What are the responsibilities and job description for the Administrative Associate II-Western Region Office position at NC Department of Adult Correction?
Description Of Work
This position is located at the Western Region Office in Burke County, NC.
This position is primarily dedicated to greeting the public and other DAC staff, both on the phone as a switchboard operator, and in person in the front lobby of the region office .This employee has responsibility for a variety of general typing and transcription duties, correspondence management, record keeping, filing, database management, telephone responsibilities, as well as greets and directs visitors and staff. This position will have day to day contact with the staff, public and inmates through switchboard duties and as a receptionist in the front lobby. This position will provide typing and disseminating information throughout the region office. Telephone calls and visits will include contact from other staff and other sections of the Western Region Office or other Department of Adult Correction locations, contact with other agencies, occasional contact from businesses such as vendors and service providers also occasional one-on-one contact with inmates themselves. Public contact will be a daily basis for this position and will typically involve scheduling appointments, switchboard operation, providing information, and following up on inquiries. This position will be responsible for usage orders, various inventories, reconciliation of P Cards, Site Security and other duties as assigned by supervisor. Employees work in a variety of environments and may work individually or in combination with other office support or administrative employees. They report to higher-level office assistants or administrative employees, first line supervisors, and professionals. At the higher levels, employees work at higher levels of independence from regular supervision even if working under the supervision of higher-level administrators. Work reflects an increase in complexity or scope of tasks, the knowledge and application of policies and procedures, degree of independence and accountability, and consequence of tasks performed. Working titles for Office Assistant positions may include Typist, Office Support Specialist or similar titles. Employees at this level independently perform a variety of tasks that involve some scope or consequence in support of an office operation, program or work unit. Most time is spent performing tasks that may involve several steps in a process with specific procedural and operational guidelines readily available. Employees may spend a large percentage of time in operating office equipment. The completion of work often involves a public contact role to obtain, clarify, or provide general information regarding the activities of the work unit or program. Work requires a general knowledge of the office policies and procedures in order to communicate information functions and services of the Western Region Office. The work schedule is normally 40 hours per week 8:00 AM to 5:00 PM Monday through Friday with an hour lunch break.
This is a full-time position (40 hours per week) with State Benefits .
The salary grade for this position is NC02. State employees are encouraged to apply for positions of interest even if the salary grade is the same as, or lower than, their current position. If selected for this position, a new salary will be recalculated taking into consideration the quantity of relevant education and experience, funding availability, and internal equity. Based upon these factors, a pay increase MAY result.
“As of January 1, 2025, there are new increase adjustments to the state’s pay plans which were approved by the State Human Resources Commission, effective January 1, 2025. The new salary range(s) will be $32,136-$49,340.” Prior applicants will remain under consideration and do not need to reapply.
Knowledge, Skills And Abilities / Competencies
The Knowledge, Skills, and Abilities listed below, along with the Minimum Education and Experience requirements, are REQUIRED to qualify for this position. We will not review resumes in lieu of the Experience and Education listed on the application.
To qualify for this position, applicants must document on the application that they possess ALL of the following:
Documented proficiency in Microsoft Office Programs
Minimum Education And Experience Requirements
Some state job postings say you can qualify by an “equivalent combination of education and experience”. If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience OR a combination of both. See oshr.nc.gov/experience-guide for details.
High school or General Educational Development (GED) diploma and one year of administrative experience; or an equivalent combination of education and experience.
Supplemental and Contact Information
Come Join Us To M ake A Difference !
Department of Adult Correction is one of the largest state agencies with more than 19,000 employees. It is responsible for safeguarding and preserving the lives and property of its citizens through prevention, protection, and preparation as well as the care, custody, and supervision of all adults sentenced after conviction for violating North Carolina laws. This department includes State Prisons with custody, healthcare, and facility operations staff as well as the division of Community Supervision. Other divisions include Administration, Compliance & Accreditation, Comprehensive Health Services, Internal Affairs & Intelligence Operations, Post-Release Supervision & Parole Commission, and Rehabilitation & Reentry.
The Division of Institutions employs over 19,000 staff, operates 56 institutions and is responsible for the care and custody of approximately 30,000 incarcerated individuals across North Carolina. Our division categorizes the institutions into 3 custody levels, which include minimum, medium, and close. The Division of Institutions has a duty to provide a secure and safe environment along with the proper care and supervision for every individual, in our custody.
SUPPLEMENTAL AND CONTACT INFORMATION
The North Carolina Department of Adult Correction (DAC) is an Equal Opportunity Employer who embraces an Employment First philosophy which consists of complying with all federal laws, state laws and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. DAC uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position. It is critical to our screening and salary determination process that applications contain comprehensive information. Information should be provided in the appropriate areas to include the beginning and ending dates of jobs worked, education with the date graduated, all work experience, and certificates / licenses. Resumes will not be accepted in lieu of completing this application. Answers to Supplemental Questions must refer to education or work experience listed on this application to receive credit. Degrees must be received from appropriately accredited institutions.
This position is located at the Western Region Office in Burke County, NC.
This position is primarily dedicated to greeting the public and other DAC staff, both on the phone as a switchboard operator, and in person in the front lobby of the region office .This employee has responsibility for a variety of general typing and transcription duties, correspondence management, record keeping, filing, database management, telephone responsibilities, as well as greets and directs visitors and staff. This position will have day to day contact with the staff, public and inmates through switchboard duties and as a receptionist in the front lobby. This position will provide typing and disseminating information throughout the region office. Telephone calls and visits will include contact from other staff and other sections of the Western Region Office or other Department of Adult Correction locations, contact with other agencies, occasional contact from businesses such as vendors and service providers also occasional one-on-one contact with inmates themselves. Public contact will be a daily basis for this position and will typically involve scheduling appointments, switchboard operation, providing information, and following up on inquiries. This position will be responsible for usage orders, various inventories, reconciliation of P Cards, Site Security and other duties as assigned by supervisor. Employees work in a variety of environments and may work individually or in combination with other office support or administrative employees. They report to higher-level office assistants or administrative employees, first line supervisors, and professionals. At the higher levels, employees work at higher levels of independence from regular supervision even if working under the supervision of higher-level administrators. Work reflects an increase in complexity or scope of tasks, the knowledge and application of policies and procedures, degree of independence and accountability, and consequence of tasks performed. Working titles for Office Assistant positions may include Typist, Office Support Specialist or similar titles. Employees at this level independently perform a variety of tasks that involve some scope or consequence in support of an office operation, program or work unit. Most time is spent performing tasks that may involve several steps in a process with specific procedural and operational guidelines readily available. Employees may spend a large percentage of time in operating office equipment. The completion of work often involves a public contact role to obtain, clarify, or provide general information regarding the activities of the work unit or program. Work requires a general knowledge of the office policies and procedures in order to communicate information functions and services of the Western Region Office. The work schedule is normally 40 hours per week 8:00 AM to 5:00 PM Monday through Friday with an hour lunch break.
This is a full-time position (40 hours per week) with State Benefits .
- Applicants must pass a background check to be eligible for this job.**
The salary grade for this position is NC02. State employees are encouraged to apply for positions of interest even if the salary grade is the same as, or lower than, their current position. If selected for this position, a new salary will be recalculated taking into consideration the quantity of relevant education and experience, funding availability, and internal equity. Based upon these factors, a pay increase MAY result.
“As of January 1, 2025, there are new increase adjustments to the state’s pay plans which were approved by the State Human Resources Commission, effective January 1, 2025. The new salary range(s) will be $32,136-$49,340.” Prior applicants will remain under consideration and do not need to reapply.
Knowledge, Skills And Abilities / Competencies
The Knowledge, Skills, and Abilities listed below, along with the Minimum Education and Experience requirements, are REQUIRED to qualify for this position. We will not review resumes in lieu of the Experience and Education listed on the application.
To qualify for this position, applicants must document on the application that they possess ALL of the following:
Documented proficiency in Microsoft Office Programs
Minimum Education And Experience Requirements
Some state job postings say you can qualify by an “equivalent combination of education and experience”. If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience OR a combination of both. See oshr.nc.gov/experience-guide for details.
High school or General Educational Development (GED) diploma and one year of administrative experience; or an equivalent combination of education and experience.
Supplemental and Contact Information
Come Join Us To M ake A Difference !
Department of Adult Correction is one of the largest state agencies with more than 19,000 employees. It is responsible for safeguarding and preserving the lives and property of its citizens through prevention, protection, and preparation as well as the care, custody, and supervision of all adults sentenced after conviction for violating North Carolina laws. This department includes State Prisons with custody, healthcare, and facility operations staff as well as the division of Community Supervision. Other divisions include Administration, Compliance & Accreditation, Comprehensive Health Services, Internal Affairs & Intelligence Operations, Post-Release Supervision & Parole Commission, and Rehabilitation & Reentry.
The Division of Institutions employs over 19,000 staff, operates 56 institutions and is responsible for the care and custody of approximately 30,000 incarcerated individuals across North Carolina. Our division categorizes the institutions into 3 custody levels, which include minimum, medium, and close. The Division of Institutions has a duty to provide a secure and safe environment along with the proper care and supervision for every individual, in our custody.
SUPPLEMENTAL AND CONTACT INFORMATION
The North Carolina Department of Adult Correction (DAC) is an Equal Opportunity Employer who embraces an Employment First philosophy which consists of complying with all federal laws, state laws and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. DAC uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position. It is critical to our screening and salary determination process that applications contain comprehensive information. Information should be provided in the appropriate areas to include the beginning and ending dates of jobs worked, education with the date graduated, all work experience, and certificates / licenses. Resumes will not be accepted in lieu of completing this application. Answers to Supplemental Questions must refer to education or work experience listed on this application to receive credit. Degrees must be received from appropriately accredited institutions.
- Applicants seeking Veteran's Preference must attach a DD-214 Member-4 Form (Certificate of Release or Discharge from Active Duty) to their applications.
- Applicants seeking National Guard Preference must attach a NGB 23A (RPAS) if they are a current member of the NC National Guard in good standing. If a former member of the NC National Guard who served for at least 6 years and was discharged under honorable conditions, they must attach either a DD256 or NGB 22.
- If applicants earned college credit hours but did not complete a degree program, they must attach an unofficial transcript to each application to receive credit for this education.
- If applying for a position certified through the NC Dept. of Justice - Criminal Justice Standards Division, click this link for specific certification requirements: Correctional & Probation/Parole Officer Certification .
- The NC Dept. of Adult Correction must adhere to the US Dept. of Justice Final Rule on the "National Standards to Prevent, Detect, and Respond to Prison Rape." Click this link for information on hiring and promotion prohibition requirements for all positions in the NC Dept. of Adult Correction: PREA Hiring and Promotion Prohibitions .
- Per NC General Statute 143B-972.1 , applicants hired into a position certified as a criminal justice officer or justice officer are required to electronically submit fingerprints to the NC State Bureau of Investigation for a state and national criminal history record check and enrollment in the FBI’s Next Generation Identification System: Criminal Justice Record of Arrest and Prosecution Background Service (“RAP Back”) . This is in addition to submitting fingerprints during the application process.
Salary : $32,136 - $49,340
