What are the responsibilities and job description for the Service Supervisor position at NC Machinery?
We are looking for a Service Supervisor for our Anchorage, AK branch.
If you have the ability to work and get along well with people, to accept change quickly and able to work under stressful situations with a strong desire to promote growth of the service department business through superior performance and complete customer satisfaction this job may be for you.
Responsibility:
- Review workload and identify and address potential problems, work with customers on quotes to resolve billing conflicts, be responsible for customer and employee satisfaction and profitability.
- Ensure repairs and preps are complete, on time and on budget.
- Manage technicians to ensure safe and efficient repairs/prep processes and coordinate training efforts to ensure the development of technicians.
Qualifications & Experience Needed:
- Must have a valid driver's license,
- High school diploma or equivalent.
- Minimum of 3-5 years' experience in a dealer service department.
- Familiarity with all forms of shop tooling to the degree necessary to provide assistance to technicians as needed.
- Previous service management / supervision experience preferred.
- Knowledge of DBS system is a plus along with the ability to work in a typical, physical work environment, and the ability to use Microsoft Office software and hardware.
Company Benefits:
Salary range from 54.03 per hour, offered based on skills and experience.
- Medical, Dental, Vision insurance
- Paid Vacation/Holiday & Paid Sick Leave
- Employee Referral Bonus
- Seniority Bonus
- 401k w/Company Match and Profit Sharing
- Company paid Life and AD&D Insurance
- Employee Assistance Program
- Employee Discounts
- Excellent Recognition Program
- Company paid Long-Term Disability Insurance
- Potential performance increases throughout the year
Harnish Group Inc. is the Caterpillar Dealer in Central and Western Washington, Central and Eastern Montana, Northwestern Wyoming, Northwestern North Dakota and the state of Alaska. Our Member Companies are N C Machinery, N C The Cat Rental Store, N C Power Systems, Tractor & Equipment Co., T & E The Cat Rental Store, and SITECH, representing Caterpillar, and other manufacturers. A family owned and managed company, our Mission is to help our customers succeed by providing premier business solutions delivered by engaged employees through teamwork and excellence.
