What are the responsibilities and job description for the Lead Dining Associate - Spring 2025 position at NC State Campus Enterprises?
Campus Enterprises Mission: Campus Enterprises is NC State’s division of retail and hospitality organizations — NC State Dining, NC State Stores, Lonnie Poole Golf Course, NC State Student Centers (Witherspoon and Talley), and the One Card Office. Each department is dedicated to providing service excellence, value and enrichment of the student experience in support of academic success.
Purpose: Provide vital support to Campus Enterprises and NC State Dining by providing an excellent dining experience for all guests.
Location: Retail Dining Restaurants and Residential Dining Halls
Compensation: Starting wage $10.75/hr (Tier 2) with opportunity for raises based on years of service within Campus Enterprises.
Essential functions and responsibilities include but are not limited to:
- Lead the Dining Associate team:
- Lead service staff, ensuring all protocols are followed correctly and consistently, and mistakes are minimized and corrected
- Communicate effectively with customers, resolve concerns and coach team to provide assertively friendly service
- Train new Dining Associates
- Work on special projects assigned by the Student Manager or supervisors
- Assist with daily operations:
- Provide excellent customer service to all guests
- Work in a fast-paced environment to prep, serve and restock food items
- Maintain temperature and sanitation to ensure food safety
- Assist with weekly and monthly cleaning of kitchen and production area
- Contribute to maintaining a Grade A sanitation rating of 95% or better
Essential Qualifications:
- Current NC State University student with a flexible schedule
- Willing to commit to a minimum of 12 hours per week of scheduled work for the full semester, excluding holiday breaks
- Ability to train, coach, lead and motivate team members effectively to create a positive and productive work environment
- Ability to give clear and concise instructions and communicate effectively with diverse supervisors, peers and customers
- Provide exemplary customer service to every guest
- Work with a sense of urgency, always be timely
- Ability to lift up to 30 pounds with or without reasonable accommodation
Preferred Qualifications:
- Cross-trained in all functions of a Dining Associate through previous experience
- Demonstrated commitment to professional development, such as participation in Customer Relations and Professionalism Certificate or Leadership Intensive
Opportunities for Skills Development:
Working as a member of the Campus Enterprises team, students gain valuable experience and develop skills that can be transferred to their individual career paths. There are opportunities for advancement and leadership growth.
Campus Enterprises at NC State University Hiring Standards
NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran.
Individuals with disabilities requiring disability-related accommodations in the application and interview process, please call 919-515-3148.
NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
Salary : $11
