What are the responsibilities and job description for the University Library Technician - Night Shift position at NC State University Libraries?
The NC State University Libraries supports and enables research and learning by providing collections, services, spaces, and technologies for the NC State community and its partners. The Libraries is committed to being a powerful competitive advantage for the university in every aspect of its mission, including attracting and retaining the best faculty and students and promoting their success. To that end, we foster a culture of creativity, diversity, and innovation. The library system consists of the D. H. Hill Jr. Library, the James B. Hunt Jr. Library, and branch libraries for design, natural resources, and veterinary medicine.
Access Services, part of the Libraries’ Student Success division, develops and implements services that connect users with experts, collections, technology, and spaces. The department manages the Ask Us service points at the Hill and Hunt Libraries, providing comprehensive assistance through multiple channels—in person, via chat, and throughout the Libraries’ spaces. Our staff excels in clear communication and problem-solving, whether helping students locate a specific resource or guiding them through technology consultations. We manage a textbook program with a copy of every required textbook and a technology lending service that includes laptops, cameras, circuit kits, virtual reality devices, and more. Access Services manages the Libraries’ 5.3-million-volume collection on open shelves and in the bookBot, as well as print and electronic reserves. Furthermore, we facilitate global knowledge exchange by borrowing additional books and articles from libraries worldwide to support the discovery and delivery of resources for the NC State community.
Responsibilities
The Access Services Library Technician plays a crucial role in delivering services and support to the NC State community. The position provides expert information and circulation services at Ask Us service points, demonstrating strong customer service skills and clear communication in a dynamic, high-volume environment. The technician manages and maintains different collections, including course reserves and technology lending, with attention to detail and familiarity with modern library resources. They contribute to the management of high-performing student employees through scheduling, training, and supervision. Additionally, the position troubleshoots patron computing, printing, and other technologies—resolving problems and identifying solutions for library users. The technician exercises independent judgment to navigate ambiguity and cultivate excellent user experiences, making complex processes accessible to the NC State community. They ensure the safety and security of people and materials in a high-technology research library environment while adapting to the evolving information and learning needs of students in a university setting. This position requires a combination of technical expertise, customer service excellence, and adaptability to meet diverse user needs and contribute to the overall success of the Access Services department.
Required Qualifications
Previous customer service experience in a library or academic environment.
Access Services, part of the Libraries’ Student Success division, develops and implements services that connect users with experts, collections, technology, and spaces. The department manages the Ask Us service points at the Hill and Hunt Libraries, providing comprehensive assistance through multiple channels—in person, via chat, and throughout the Libraries’ spaces. Our staff excels in clear communication and problem-solving, whether helping students locate a specific resource or guiding them through technology consultations. We manage a textbook program with a copy of every required textbook and a technology lending service that includes laptops, cameras, circuit kits, virtual reality devices, and more. Access Services manages the Libraries’ 5.3-million-volume collection on open shelves and in the bookBot, as well as print and electronic reserves. Furthermore, we facilitate global knowledge exchange by borrowing additional books and articles from libraries worldwide to support the discovery and delivery of resources for the NC State community.
Responsibilities
The Access Services Library Technician plays a crucial role in delivering services and support to the NC State community. The position provides expert information and circulation services at Ask Us service points, demonstrating strong customer service skills and clear communication in a dynamic, high-volume environment. The technician manages and maintains different collections, including course reserves and technology lending, with attention to detail and familiarity with modern library resources. They contribute to the management of high-performing student employees through scheduling, training, and supervision. Additionally, the position troubleshoots patron computing, printing, and other technologies—resolving problems and identifying solutions for library users. The technician exercises independent judgment to navigate ambiguity and cultivate excellent user experiences, making complex processes accessible to the NC State community. They ensure the safety and security of people and materials in a high-technology research library environment while adapting to the evolving information and learning needs of students in a university setting. This position requires a combination of technical expertise, customer service excellence, and adaptability to meet diverse user needs and contribute to the overall success of the Access Services department.
Required Qualifications
- Proven experience delivering outstanding customer service.
- Demonstrated understanding of the current information and learning needs of college/university students.
- Ability to communicate clearly and knowledgably via in-person, phone, email, and online interactions.
- Ability to foster a welcoming environment of belonging for the student, faculty, staff and public visitor community at NC State.
- Familiarity with library resources and collections, with the ability to assist with research needs.
- Demonstrated ability to locate, analyze, and interpret data contained in complex online systems.
- Ability to interpret and communicate policies and procedures.
- Ability to troubleshoot common technologies and consumer electronics (e.g., digital cameras, tablets, projectors, laptops).
- Able to work independently and collaboratively as part of a team.
- Detail-oriented with strong record-keeping, organizational, time management, and problem-solving abilities.
Previous customer service experience in a library or academic environment.
