What are the responsibilities and job description for the Media Support Specialist position at NCB Management Services Inc?
Position Overview
The main responsibilities for this role include reviewing and compiling documents to support processing, managing the workflow of files, and ensuring that court deadlines are being met. If you have strong attention to detail, excellent time management and analytical skills, and are comfortable working in a high volume, fast-paced environment, please read on and apply to be considered. This position will report directly to the SVP of Portfolio Acquisitions.
Principle Responsibilities
- Media Preparation for files in our legal network by organizing and combining various account-level documents.
- Scanning and mailing of affidavits and discovery packets
- Receive and Process Power of Attorney’s (POAs) from Debt Settlement Companies from email, facsimile, and mail.
- Notate and update the NCB System of Record with email communications from Debt Settlement Organizations
- Input, process, and cancel electronic checks (PDCs) from Debt Management Companies
- Maintain NCB system of record with current Debt Management Company information
- Generate and send settlement offers and agreements to Debt Settlement Companies
- Other duties assigned by External Ops Management
Principle Objectives and Expectations
The Media Support Specialist for External Operations is an entry-level position responsible for assisting in consumer related activities and providing resolutions in coordination with the NCB policy and procedures.
Experience
Minimum 2 years of relevant experience preferred.
Experience in customer service
Proficient in Microsoft Office, Excel, and Adobe
Proven critical thinking used to solve problems and make decisions.
Consistently provide mindfulness to ensure accuracy.
Consistently demonstrate clear and concise written and verbal communication
Consistently deliver high-quality customer service with a focus on building client relationships and achieving results
Thrive in a fast-paced environment
High school diploma or equivalent
Conclusion
This job description is to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this Company.
This job description is not to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.