What are the responsibilities and job description for the Workforce Development Coordinator position at NCCER?
Description
1) Work with WFD Managers to fully support organizations wanting to become accredited through the application and tools/resources training process
2) Support the WFD Manager in their efforts of continuous reach out to existing candidate and accredited organizations to ensure use of programs, introduce new programs, etc.
3) Use customer and prospect contact activities tools and systems - update relevant information held in these systems
4) Establish sponsorship opportunities for organizations/schools that are not interested/eligible for accreditation
5) Review/Approve new accredited site applications
6) Coordinate and enroll Training/Assessment Directors and Managers for new Accredited programs, create invoices for the enrollments, and ensure payments are made
7) Review and approve all Training/Assessment Director and Manager role change requests and ensure changes are made in appropriate systems and appropriate training takes place
8) Provide system navigation webinars and walk-throughs for all Training/Assessment Director, Training/Assessment Manager, Program Contact, Instructor and Proctor roles
9) Prepare and send out Accreditation Success Letters for Audit completions as well as updating the letters as needed
10) Provides receptionist and Customer Service support/coverage as needed
11) Responsible for requesting and/or making updates to applicable articles listed on the NCCER Support Site
12) Maintain an intimate knowledge of NCCER/Pearson systems, products, and services to ensure organizations have a positive customer experience
13) Attend trainings to develop relevant knowledge, techniques, and skills
14) Develop and cultivate a good working relationship with the accredited network
15) Assist various NCCER committees as required
16) Oversee Accreditation and Workforce Development cases to ensure follow up within our Service Level Agreement (SLR)
17) Other duties as assigned; as this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. These include:
- Organize special training classes as needed
- Provide shop support and manage fulfillment of product orders (receives and processes)
- Manage accreditation certificate ordering process (tacker signs, plaques, certificates etc.)
- Assist with the Annual Maintenance Fee process
- Coordinate book and material updates, both print and online, for ATS and AAC Standards, MTICTP, ICTP, Curriculum Proctor, Curriculum Performance Evaluator, ACTP, Assessment Proctor, Assessment Performance Evaluator, RSPE, and MCPE programs as needed
- Assist Director and Managers in compiling metrics for department
- Responsible for modifying and maintaining the content and design of the different sections of NCCER website
Requirements
- The position requires a self-starter with demonstrated experience handling multiple duties and deadlines
- Strong written and verbal communication skills as well as excellent telephone skills are required
- The ability to work independently and to work effectively with all levels of executives, management and staff is essential
- Dependable in attendance and performance
Software Skills:
- Salesforce
- Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)
- Proprietary websites (Registry, Testing System, Assessment Platform, NCCER Shop, Online Bookstore, Instructor Resource Center), FileMaker
- Internet navigation
