Affiliate Services Executive (Northeast United States)

WHO WE ARE:

Since 1923, NCCI has been committed to fostering a healthy workers compensation system. We are the nation’s trusted source for accurate, objective workers compensation information. At NCCI, we recognize that our employees are the reason our legacy endures today. We’re motivated by the opportunity to do challenging and interesting work, and our Total Rewards package attracts top talent. Our employees care about each other, and the communities in which they live and work. Our values of integrity, respect, quality and excellence, responsibility, and commitment guide our success.

WHAT WE BELIEVE:

We come from diverse backgrounds, so our commitment to inclusion is what brings us together to work as one.

• We respect each other and value our differences.
• We can be authentic and feel like we belong.
• We promote equity in our organization and our community.

NCCI is looking for the right individual to take on an exciting opportunity in the workers compensation industry. We’re seeking an Affiliate Services Executive to join our team and strengthen our partnerships with insurance carriers (Affiliates) in the Northeast United States. This role embraces ownership of strategic carrier relationship management, delivery of services, and overall value satisfaction with NCCI and our role in the workers compensation industry. In this key role, you’ll represent the voice of the carrier, ensuring their needs are heard across the organization while helping NCCI develop solutions for the industry. You’ll facilitate the development and implementation of the strategic plan and partnership between NCCI and its Affiliates. You will also ensure Affiliates are aware of, consulted on, and educated about NCCI’s products and solutions, strategic direction, and initiatives, and in turn establish an effective channel to provide feedback.

PLEASE NOTE:

This position will be a home-based role covering a primary territory of the Northeast United States (including, but not limited to: Massachusetts, Connecticut, Maine, New Hampshire, Rhode Island, Vermont). Travel between 25%-50% of the time including overnight stays, air travel, and local driving when making carrier visits will be required. The selected candidate for this position must be located within the set territory and pass a Motor Vehicle Record (MVR) check satisfactory to NCCI.

WHAT YOU’LL DO:

As an Affiliate Service Executive, you will have ownership of relationship management, service development and delivery, and overall satisfaction for your assigned carriers. You will be the primary point of contact responsible for listening to, gathering, and communicating carrier needs and concerns; and will partner and collaborate with NCCI peers to develop solutions to add value. Methods to accomplish include:

• Building and maintaining relationships with a broad disciplinary range of carrier staff, including C-suite level executives
• Developing and implementing affiliate annual carrier engagement plans, including in-person and virtual presentations/discussions with Carrier Executives and other carrier staff
• Communicating and discussing industry results with carriers, as well as sharing NCCI near and long-term strategic initiatives
• Increasing usage, awareness, and opportunities related to NCCI products and solutions by conducting annual Utilization Reviews with Affiliates to showcase products and solutions usage, insights, and participation
• Gathering and communicating industry insights and feedback to help shape NCCI’s offerings and improve customer satisfaction
• Facilitating cross-functional collaboration to resolve issues, drive solutions, and increase customer satisfaction

WHAT IT TAKES:

• Bachelor’s Degree
• 10 years of related experience in a P&C insurance role (senior underwriting, actuarial, claims/data reporting, account management)
• 3 years operational experience in workers compensation
• Excellent communication, presentation, and relationship-building skills
• Strong understanding of workers compensation insurance operations and NCCI’s products and services
• Working knowledge of NCCI jurisdictions and Independent Bureau states

PREFERRED SKILLS & EXPERIENCES:

• Relevant industry certification (CPCU, AU, ARM, AIC, FCAS/ACAS or similar designation)
• Experience building relationships with carrier executives
• Ability to manage travel budget effectively by coordinating multiple visits per trip

WHAT YOU’LL RECEIVE:

• Work for NCCI, the leader in workers compensation information providing data, insights, and tools for almost 1,000 insurance companies
• Competitive starting base pay plus a targeted annual performance bonus
• Fantastic benefits package and total rewards offerings
• Wonderful team of dynamic people to work with who are fun, caring, and friendly
• Positive work environment and culture that celebrates success and honors each other’s contributions to the team

WHO TO CONTACT:

Zach Wierzba

Sr Talent Acquisition Specialist

zach_wierzba@ncci.com

EQUAL EMPLOYMENT OPPORTUNITY:

NCCI Holdings, Inc. is an Equal Opportunity Employer. It is our policy to provide equal opportunities to our employees (for example, in hiring, promotions, training) and to all job applicants, and to maintain a work environment free of discrimination on the basis of race, creed, color, national origin, marital and veteran status, gender, age, status as a qualified individual with a disability, religion, sexual orientation and gender identity or expression, genetic information, or any other basis prohibited by law. This policy applies to all employees and job applicants for employment.

We require a drug screen and background check. Smoke-free environment.