What are the responsibilities and job description for the Guest Service Manager position at NCG Hospitality?
Join our team at The Trade Hotel, the Official Hotel of Deer District now hiring a Guest Service Manager.
We are looking for talented people that will celebrate the fabric of our city and take pride in providing amazing guest service. Showing our guests and visitors an authentic Milwaukee experience, one that merges modern style and sophisticated comfort with pure Wisconsin hospitality.
Core Benefits:
Guest Service Manager assists in the management of the property ensuring efficient operations and guest satisfaction of all outlets by maintaining and managing the highest standards of products and services.
We are a leader in the ownership, development, and operations of premier hospitality properties. Established over 45 years ago, NCG Hospitality has evolved into a successful third-generation, family-owned business. We proudly own and operate over 30 properties across multiple states including Hilton and Marriott hotels, restaurants, and a conference center. We explore the limitless possibilities of the hospitality industry, grounded in our four core values of Growth, Fun, Trust, and Responsibility.
As you give your all to our guests on their unforgettable journeys, rest assured that we'll be there every step of the way, supporting you on your own thrilling adventure. Check out our jobs at ncgcareers.com and join our growing team!
NCG Hospitality is an Equal Opportunity Employer.
THE TRADE HOTEL IS OWNED AND MANAGED BY NCG HOSPITALITY
We are looking for talented people that will celebrate the fabric of our city and take pride in providing amazing guest service. Showing our guests and visitors an authentic Milwaukee experience, one that merges modern style and sophisticated comfort with pure Wisconsin hospitality.
Core Benefits:
- Paid Sick Time
- Paid time off and Personal Days
- Paid volunteer hours → Earn money for community service!
- Flexible schedules
- Worldwide hotel stays starting at forty-nine dollars per night
- Rate based on availability and property brand
- Free night stays at NCG Hospitality hotels
- Dedicated training and development with opportunities for growth
- Educational and professional certification assistance
- Health, Dental and Vision plans
- Virtual telehealth services
- Team Member Assistance Program with mental health resources
- TeleDoc confidential counseling
- Health and fitness monthly reimbursement program
- 401(k) retirement plan
- 100% match on the first 3% and 50% match on the next 2% of team member contributions
- Same day pay option
- Health Savings Account
Guest Service Manager assists in the management of the property ensuring efficient operations and guest satisfaction of all outlets by maintaining and managing the highest standards of products and services.
- Provides exceptional guest service to all guests, setting the standard for front desk team to follow
- Review and work to maintain excellent service scores
- Assists with various accounting/financial functions for the property
- Assists General Manager in preparation of forecasts and reports and assists in the development, implementation, and monitoring of the budget
- Assists in maintaining product and service quality standards by investigating complaints and initiating corrective action, and by conducting periodic room inspections
- Two or more years of supervisory experience
- Two or more years of general property operations experience
- Strong interpersonal, relationship building and communication skills
- Strong organizational skills and attention to detail
- Strong customer service skills to include problem-solving and complaint resolution.
We are a leader in the ownership, development, and operations of premier hospitality properties. Established over 45 years ago, NCG Hospitality has evolved into a successful third-generation, family-owned business. We proudly own and operate over 30 properties across multiple states including Hilton and Marriott hotels, restaurants, and a conference center. We explore the limitless possibilities of the hospitality industry, grounded in our four core values of Growth, Fun, Trust, and Responsibility.
As you give your all to our guests on their unforgettable journeys, rest assured that we'll be there every step of the way, supporting you on your own thrilling adventure. Check out our jobs at ncgcareers.com and join our growing team!
NCG Hospitality is an Equal Opportunity Employer.
THE TRADE HOTEL IS OWNED AND MANAGED BY NCG HOSPITALITY
