Quality Assurance and Risk Director

Bring Your Passion.

ncgCARE is seeking a resourceful, motivated, and detail-oriented Quality Assurance and Risk Director to join our talented team. In this critical role, you’ll play a pivotal part in ensuring compliance with laws, regulations, accreditation standards, and payor requirements across our clinical operations. Reporting to the Chief Legal Officer (CLO), you’ll partner closely with clinical partners to enhance operational integrity and manage risk.

Daily, you’ll take ownership of key responsibilities such as conducting audits, responding to regulatory and payor inspections, and coordinating accreditation reviews. You’ll also lead investigations, monitor incident reports, and serve as an escalation point for consumer complaints. By communicating critical findings and updates to Partner Leadership and the CLO, you’ll help drive continuous improvement in compliance and risk management.

This is an exciting opportunity to shape the future of quality assurance and risk management at ncgCARE. You’ll collaborate cross-functionally and take a proactive role in navigating the complexities of clinical operations while ensuring we uphold the highest standards.

Minimum Requirements:

• If Bachelor's prepared in a field such as Business, Healthcare Administration, or a relevant clinical discipline, then you must have a minimum of five (5) years proven clinical operations leadership (supervisory and above) experience.
• If Master's prepared in Business, Healthcare Administration or relevant clinical discipline, it's preferred that you have at least three (3) years proven clinical operations leadership experience.

Salary Range: $71,218.00 – $78,808.00 annually

Build Your Purpose.

Position Description:

• Conduct scheduled and unannounced audits in alignment with the annual compliance plan.
• Coordinate responses to regulatory and payor audits/inspections and ensure proper tracking.
• Manage accreditation-required activities and reviews.
• Lead investigations related to clients and employees.
• Monitor incident reports and manage internal escalation and third-party notifications as needed.
• Serve as the escalation point for consumer complaints.
• Communicate results, corrective actions, and regulatory changes to leadership.

The above statements describe the general nature of work being performed and are not an exhaustive list of all responsibilities.

Grow with Us.

Beyond the engaging work, you'll also benefit from ncgCARE's competitive benefits package to support you and your loved ones, provide work/life balance, and invest in your future. The list below is for informational purposes only.

• Consumer-driven health plan coverage provided by Anthem
• Wellness: When you enroll in a medical plan, you get complete care support on your time through Sydney app (Anthem), with exclusive access to 24/7 access to licensed doctors, therapists, and psychiatrists.
• Health Savings Account (HSA) or Flex Spending Account (FSA)
• Two dental plan options available through Delta Dental, so you can choose the level of coverage that fits your needs and budget.
• Affordable vision plan available through EyeMed to keep your eyes healthy and your vision sharp.
• An optional Dependent Care Flexible Spending Account to reimburse yourself on a pre-tax basis for child care.
• Generous paid time off
• 401k or Roth IRA Retirement Programs administered by Empower
• Financial planning and education services at no cost to you
• Educational Assistance (your position, date of hire and years of service determine your eligibility)

Equal Opportunity Employer: ncgCARE and its affiliated partners are committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or other protected characteristics. Reasonable accommodations will be provided for qualified individuals as needed.

If you are ready to make a difference and grow with us, apply today to join our mission-driven team!

Legal Information:

ncgCARE and its affiliated partners are committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. ncgCARE will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA, please contact us at hrteam@ncgcare.com.

ncgCARE participates in the E-Verify program. Therefore, any employment with ncgCARE will also be contingent upon confirmation from the Social Security Administration (“SSA”) and/or the Department of Homeland Security (“DHS”) of your authorization to work in the United States.

ncgCARE offers excellent compensation packages including a salary commensurate with experience and benefits to meet your needs for today and the future.

ncgCARE and all partner affiliates maintain a drug-free workplace.

Experience

• 5 year(s): If Bachelor's prepared in a field such as Business, Healthcare Administration, or a relevant clinical discipline, then you must have a minimum of five (5) years proven clinical operations leadership (supervisory and above) experience.

• 3 year(s): If Master's prepared in Business, Healthcare Administration or relevant clinical discipline, it's preferred that you have at least three (3) years proven clinical operations leadership experience.

Education

• Bachelors or better in Health Administration or related field