What are the responsibilities and job description for the Orthopedic Patient Service Representative/Scheduler position at NCH Healthcare?
DEPARTMENT : 67211 - Orthopedics Creekside
LOCATION : 1285 Creekside Blvd East, Naples, FL, 34109
WORK TYPE : Full Time
WORK SCHEDULE : 8 Hour Day
At the Hospital for Special Surgery (HSS) partnered with Naples Comprehensive Health (NCH), we are devoted to redefining healthcare excellence. As the top-ranked orthopedic hospital in the nation, we offer world-class surgical innovation, rehabilitation, and research. Join us to be part of our outstanding team that transforms lives through exceptional care.
Why Work With Us?
Joining our team is more than just a job—it's an opportunity to contribute to something remarkable. Collaborate with leading experts in a dynamic environment that encourages your growth while serving patients who deserve the best. Be part of a community that prioritizes innovation, compassion, and excellence in healthcare.
JOB SUMMARY
The Patient Service Representative / Scheduler serves as a crucial link in providing quality care. This role involves being the first point of contact for patients, managing scheduling, and ensuring proper insurance verification. With attention to detail, you will gather necessary information to facilitate a seamless patient experience.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Manage patient care responsibilities, including checking schedules and organizing patient flow.
- Identify and communicate any changes in patient conditions to clinical staff.
- Gather patient history, including medications and allergies, upon intake.
- Collect essential personal information from new and existing patients for medical record creation.
- Prioritize and enter insurance coverage information accurately.
- Verify and update patient information according to company standards.
- Process consents for treatment and manage necessary documentation.
- Schedule new and follow-up appointments, and coordinate radiological testing procedures.
- Assist patients with preliminary clinical instructions ahead of visits or procedures.
- Collect co-payments and deductibles in accordance with policies.
- Monitor patient wait times and communicate any delays effectively.
- Ensure benefits and eligibility are verified for all scheduled patients.
- Enter charges for services and payment information accurately.
- Prepare daily reports to reconcile charges and payments.
- Act as a liaison between physicians, referral offices, and patients.
- Address inquiries regarding codes and charges, and escalate complex questions as needed.
EDUCATION, EXPERIENCE AND QUALIFICATIONS
