Manager of Crisis Clinical Services

The Opportunity:

The Manager of Crisis Clinical Services is a licensed mental health professional who provides clinical oversight for the NCHC Crisis program, whose staff provide 24-hour Crisis assessment and response services to individuals needing mental health and/or substance abuse support the tri-county area. This includes supervision of the Crisis program staff, supervision of the care and services provided to clients accessing Crisis services and ensuring standards of care and regulations are met. The position also includes clinical education provision and participation in the Crisis services clinical on-call rotation as well as will work directly with other clinical and program services managers to ensure coordination of care and services among the Acute Care Programs, other NCHC programs, and community partners.

The pay range for this role is $80,000 - $100,000, based on experience.

Who We Are:

North Central Health Care is an organization serving Langlade, Lincoln and Marathon counties within the fields of mental health treatment, addiction services, long term care, short term care, physical therapy, crisis stabilization and so much more. We have amazing employees who provide exceptional care and want to add to our team.

What You’ll Do:

• Routinely collaborates and coordinates with the operational and nursing managers to ensure seamless delivery of services utilizing shared staff and resources, with clarity of roles and responsibilities.
• Oversees program clinical staff performance, including documentation and client interactions to ensure quality of inpatient and stabilization clinical and transitions of care.
• Coaches and guides model mental health clinical practice in the integration of new evidence into practice.
• Arranges, participates, facilitates, and ensures clinical supervision per program regulations and NCHC quality of care practices and the documentation clinical supervision provided.
• Collaborates and consults with treatment providers and community referral sources, focusing on multidisciplinary treatment approaches.
• Acts as an integral member of the Acute care services management team, collaborates with the Acute Care Service and clinical managers, and other NCHC program leadership and services providers.
• Provides immediate support in on-site crisis situations.
• Coordinates with ACS leadership team on employee training and continuing education. and continuing education. Reviews department clinical policies and procedures and updates. Participates in ongoing quality assurance review activities.
• Participates in ongoing quality assurance review activities including chart audits.
• Implements and enforces all regulatory standards, requirements and guidelines, including federal, state and local regulations, and licensing boards and accreditation authorities.
• Adheres to scheduled working hours with regular and predictable attendance.
• Participates in the Acute Care Services on-call rotation with other Acute Care clinical managers for clinical consultation and jail suicide watch consultation on pre-scheduled days/nights.
• Oversees the day- to- day clinical operations of the youth behavioral health hospital and youth crisis stabilization programs.
• Sets clinical performance expectations in detail, provides feedback, and maintains individual accountability of employees through performance evaluations, outcome measuring, and the development of performance improvement plans, when necessary, in conjunction with the operations and nursing managers

What You Bring:

• Master’s degree in administration, or Human Services or Behavioral Health focus, from an accredited college or university.
• State of Wisconsin Licensed Clinical Social Worker, Licensed Professional Counselor, Licensed Marriage & Family Therapist, or Psychologist
• One to three years progressively responsible leadership and management roles or applicable clinical experience.

• Preferred experience in providing clinical supervision.
• Preferred leadership experience in Behavioral Health Programs.
• Proficiency in documentation of services provided in an Electronic Medical Record.

What You’ll Get:

• The pay range for this role is $80,000 - $100,00 based on education and experience.
• This job is full-time and in person.
• PTO, paid holidays, health insurance, dental insurance, vision insurance, on-site bistro and cafeteria, pharmacy, newly updated facility, life insurance, accident insurance, pet insurance, hospital insurance, employee assistance program, employee discounts.
• As an employee of NCHC, you could be eligible for the Wisconsin Retirement System (WRS). The WRS is a hybrid defined benefit plan. It contains elements of both a 401(k) or defined contribution plan and a defined benefit plan. Participating staff contribute 6.9% and NCHC will match this at 100% each pay period!

In compliance with the American with Disabilities Act, NCHC will provide reasonable accommodations to qualified individuals and encourages both prospective and current employees to discuss potential accommodations with the employer. North Central Health Care is an Equal Opportunity Employer.

Salary : $80,000 - $100,000