Manager of Patient Finance

The Opportunity:

The Manager of Patient Financial Services is responsible for directing Patient Financial Services to include billing, collections, customer services, cash posting, denial management, accounts receivable management, EHR billing maintenance and budget preparation. This position coordinates the daily activities related to the planning, implementing, and maintaining all functions pertinent to the Patient Financial Service areas. This position assists with continued improvement in staff through education, training, and positive enforcement of appropriate working practices. The Manager is responsible for monitoring changes in the healthcare industry impacting the billing and collection for NCHC, Pine Crest and MVCC services.

The pay range for this role is between $80,000 - $90,000, based on experience.

Who We Are:

North Central Health Care is an organization serving Langlade, Lincoln and Marathon counties within the fields of mental health treatment, addiction services, long term care, short term care, physical therapy, crisis stabilization and so much more. We have amazing employees who provide exceptional care and want to add to our team.

What You’ll Do:

• Understands all patient payment sources that are available to the organization and how these payment sources reimburse the organization.
• Responsible for building all billing components of new EHR systems.
• Maintenance of billing specifications for all billing modules in EHR systems for accurate billing of services.
• Maintain Price Transparency Rule
• Publish rate increases annually and update systems.
• Preparation of the quarterly Medicare Credit Balance reports.
• Oversight of billing and cash application staff.
• Oversight of provider credentialing specialist to include privileging and credentialing of new providers as well as facility credentialing. 
• Maintains a collaborative connection between the patient’s access and billing functions, as well as a clinical collaboration necessary to assure the effective flow of the billing cycle.
• Maintains a system that monitors patient accounts and the accuracy of timely payments.
• Maintains a system for resolving denials of payments and appeals processes.
• Works with direct reports to establish goals and objectives each year.
• Monitor aging to maintain industry standard days in accounts receivable.
• Provide input and data to improve processes to reduce write-offs
• Review of transfers and adjustments for all programs.  Also reviews all write-offs for validity along with monthly log preparation.
• Authorization and review of monthly refunds.
• Responsible for maintenance of policies and procedures for area.
• Completes annual performance reviews for direct reports.
• Organizes training to new staff as needed.
• Responsible for initial work for single case agreements.
• Handling of any small claims’ cases.
• Is part of the Management team, which includes valuable input and support for the team.
• Responsible for department budgets.
• Assist with audit preparation for patient financial services information.

What You Bring:

• Bachelor’s degree in Health Care Business Administration or Health Care Management
• Five years of related experience in health care billing and management.
• Knowledge of health care billing, efficient use of Microsoft Office, and familiarity with CPT codes and terminology.

What You’ll Get:

• Pay range $80,000 - $90,000 annually, based on experience. This is an on-site position.
• PTO, paid holidays, health insurance, dental insurance, vision insurance, on-site bistro and cafeteria, pharmacy, newly updated facility, life insurance, accident insurance, pet insurance, hospital insurance, employee discounts.
• As an employee of NCHC, you could be eligible for the Wisconsin Retirement System (WRS). The WRS is a hybrid defined benefit plan. It contains elements of both a 401(k) or defined contribution plan and a defined benefit plan. Participating staff contribute 6.9% and NCHC will match this at 100% each pay period!

In compliance with the American with Disabilities Act, NCHC will provide reasonable accommodations to qualified individuals and encourages both prospective and current employees to discuss potential accommodations with the employer. North Central Health Care is an Equal Opportunity Employer.

Salary : $80,000 - $90,000