Solutions Analyst

The Opportunity:

The Solutions Analyst is involved with all phases of end-user software and adjacent technology implementation, training, and support in healthcare settings. With minimal direction of lead or management, this position analyzes and consults on workflows, provides regular feedback to colleagues/stakeholders and vendors/partners, leverages reporting tools to deliver data, in a meaningful way, to meet organizational and regulatory needs, creates training resources, facilitates training, and supports end users/leaders in the field.  This position serves as a liaison between end users/leaders and vendors/partners to troubleshoot, track, and collaborate on formulating solutions to technical and operational issues related to end user software and adjacent technology.  This position completes complex tasks and assignments where errors can cause substantial delays, expense, and disruption to large sized audiences.  Scope of responsibility may be for all applications in a line of business or specific applications across several lines of business.

The starting pay range for this role is $57,900 to $79,800, based on experience.

Who We Are:

North Central Health Care is an organization serving Langlade, Lincoln and Marathon counties within the fields of mental health treatment, addiction services, long term care, short term care, physical therapy, crisis stabilization and so much more. We have amazing employees who provide exceptional care and want to add to our team.

What You’ll Do:

• Trains end users/leaders on software and adjacent technologies to ensure effective and efficient use to meet end user/leader and organizational goals.
• Supports end users/leaders by analyzing end user/workflow problems and resolving technical and operational issues related to software and adjacent technology products. Acts as the primary support person for end users/leaders during project implementations.
• Conducts needs analysis, curriculum development, and instructional design for development of professional training materials and documentation.
• Participates in the coordination of projects through all phases of implementation, training, and support to create an efficient transition to new software, adjacent technology tools, and workflows/processes for end users/leaders.
• Leverages reporting tools effectively and efficiently to extract and deliver data, in a meaningful way, to meet organizational and regulatory requirements.
• Acts as a liaison between internal project teams and vendors/partners to build and maintain a positive working relationship.
• Serves as a liaison between end users/leaders and vendors/partners to troubleshoot, track, and collaborate on formulating solutions to technical and operational issues related to end user software and adjacent technology.
• Gathers and communicates feedback, for the enhancement/development of applications and adjacent technologies, to ensure products meet end user/leader and organizational needs.
• Tests technology solutions and conducts quality assurance review to assure tools meet end user/leader and organizational needs.
• Communicates upcoming changes to existing software and adjacent technologies to make end users/leaders aware of changes and impact through a variety of documentation and presentation formats.
• Assists in the selection and implementation of purchased products and tools to determine the best organizational solutions and provide end user/leader feedback.
• Maintains regular on-site attendance.

What You Bring:

Solutions Analyst I:

• Associates degree in a related field.
• 2-3 years’ experience in training, teaching, healthcare, software, or customer service.
• Proficient with Microsoft Office products.

Solutions Analyst II:

• Bachelor’s degree in a related field.
• 3 - 5 years’ experience in training, teaching, healthcare, software, or customer service.
• Experience with end-user hardware and software products.
• 1 year experience delivering training to adult learners.
• Involvement in project implementations, training, and support.
• Experience in analyzing and troubleshooting business problems to find solutions.
• Proficient with Microsoft Office products.

Preferred

• Over 1 year experience delivering training to adult learners.
• Experience with hardware and software.
• Consultation experience with end users/leaders and vendors/partners to improve workflows.
• Knowledge and expertise of healthcare systems/settings, software, and adjacent technologies.
• Experience in technical writing and instructional design.
• Experience in providing leadership to end users/leaders, colleagues, and vendors/partners in problem solving.
• Experience leading/managing small teams or an application/technical area.
• Experience with written and oral communication to colleagues at all levels of the organization and with vendors/partners.
• Experience providing feedback analysis for end user software and adjacent technology.

What You’ll Get:

• The starting pay range for this role is $57,900 to $79,800, based on experience.
• This job is full-time and in person.
• PTO, paid holidays, health insurance, dental insurance, vision insurance, on-site bistro and cafeteria, pharmacy, newly updated facility, life insurance, accident insurance, pet insurance, hospital insurance, employee assistance program, employee discounts.
• As an employee of NCHC, you could be eligible for the Wisconsin Retirement System (WRS). The WRS is a hybrid defined benefit plan. It contains elements of both a 401(k) or defined contribution plan and a defined benefit plan. Participating staff contribute 6.95% and NCHC will match this at 100% each pay period!

In compliance with the American with Disabilities Act, NCHC will provide reasonable accommodations to qualified individuals and encourages both prospective and current employees to discuss potential accommodations with the employer. North Central Health Care is an Equal Opportunity Employer.

Salary : $57,900 - $79,800