What are the responsibilities and job description for the Supervisor Product Development position at NCM Associates?
The Supervisor, Product Development plays a crucial role in developing, maintaining, and improving NCM’s calculated reports and processes related to them. This role requires a proactive, analytical thinker who can navigate complex challenges, collaborate cross-functionally, and drive process improvements.
Beyond technical and process expertise, this role demands strong people management skills to build, develop, and lead a high-performing team. The Supervisor fosters a culture of mentorship, accountability, and continuous improvement, ensuring optimal productivity and engagement. Success in this position requires a blend of strategic thinking, attention to detail, and the ability to anticipate needs while balancing long-term business objectives.
Duties and Responsibilities
• Strategic & Process Improvement
o Continuously analyze workflows, identify inefficiencies, and implement process enhancements to improve calculated report content, maintenance, and delivery.
o Work closely with internal and external stakeholders to anticipate challenges and proactively develop solutions that optimize workflows.
o Ensure alignment of product development initiatives with broader company goals and strategies.
• Stakeholder Collaboration & Communication
o Serve as the primary liaison between the Product Development team, the Product Owners, Application Development team, and other product development teams and stakeholders within the organization.
o Proactively communicate updates, changes, and impacts of financial statement modifications to key stakeholders, including internal teams, consultants, and clients.
o Maintain strong cross-functional awareness to ensure Product Development efforts support and enhance other NCM departments.
• Technical & Analytical Functions
o Troubleshoot and resolve production, data processing, and product-related issues with a methodical, problem-solving approach.
o Work with IT, data processing, and internal teams to develop, maintain, and enhance NCM products, services, and reporting tools.
o Interpret data reporting needs, analyze accounting processes, and create reporting forms and financial guidelines.
o Provide in-depth data analysis and insights related to NCM client financial statements and calculated report products upon request.
• People Leadership & Development
o Recruit, hire, and develop high-performing team members, ensuring proper staffing and skill alignment.
o Provide coaching, mentorship, and professional development opportunities to encourage growth and knowledge retention.
o Foster a culture of collaboration, accountability, and continuous learning within the team.
o Conduct performance evaluations, recognition programs, and necessary corrective actions to optimize individual and team performance.
• Client & Internal Support
o Provide customer support for both internal employees and clients regarding NCM products, services, and data processes.
o Answer phone and email inquiries, ensuring timely and knowledgeable responses.
o Coordinate product and process updates with IT, data processing, and other internal teams to maintain alignment with changing industry standards.
Qualifications
Required:
• Some college coursework with an emphasis on accounting and writing skills, or equivalent professional experience.
• 5 years of experience in data processing with a strong emphasis on OEM financial statement accounting practices.
• Proficiency in Microsoft Office, with advanced capabilities in Excel and data analysis tools.
• Experience in reporting services, including SSRS, Tableau, PowerBi, etc.
• Strong analytical and critical-thinking skills with the ability to break down complex problems and assess long-term impacts.
• Exceptional communication skills, with the ability to clearly articulate technical details to diverse audiences.
• A proactive and detail-oriented mindset, ensuring accuracy and thorough follow-through on tasks.
• High emotional intelligence, adaptability, and professionalism when interacting with various stakeholders.
• The ability to multitask and manage competing priorities without sacrificing quality or accuracy.
• Demonstrated ability to lead, mentor, and develop a team while maintaining a calm and supportive approach under pressure.
Preferred:
• Bachelor’s Degree with an emphasis on accounting and writing skills.
• Excellent business writing experience.
• Familiarity with NCM’s internal workflows, product lifecycles, and the Harbor Programs is a plus.
• Cross-functional awareness, understanding how product development initiatives impact and integrate with other departments within NCM.
