Insurance Specialist

DESCRIPTION

This role is ideal for a detail-oriented, customer-focused insurance professional who excels in email communication and has a strong ability to analyze policy options. The Licensed Property & Casualty Insurance Agent – Email & Requote Specialist will manage inbound and outbound email inquiries, ensuring prompt and accurate responses to customers. Additionally, this position will proactively review policy renewals, particularly those with rate increases, and remarket coverage options across our partner carriers to provide customers with the most competitive premium rates.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Email Processing & Customer Communication:

• Manage and respond to inbound and outbound email inquiries related to policy information, quotes, renewals, and general customer service.
• Ensure timely and professional responses to customer inquiries, maintaining a high level of accuracy and service excellence.
• Work collaboratively with the sales and customer service teams to escalate complex issues or follow up on pending customer requests.
• Responsibilities are not all inclusive, additional duties may be assigned.

Policy Remarketing & Quoting:

• Identify and review policies experiencing rate increases with a single carrier and proactively remarket those customers with other available carriers.
• Conduct comparative analysis of premiums, coverage, and benefits across multiple insurance providers.
• Provide recommendations to customers based on their specific insurance needs and budget.
• Communicate with underwriters as necessary to confirm coverage details and eligibility.
• Document all interactions and quoting efforts within the agency management system.
• Responsibilities are not all inclusive, additional duties may be assigned.

EDUCATION/EXPERIENCE

• High school diploma or GED required.
• Knowledge of insurance products and policy schedules preferred.
• Preferred, but not required, Active Property & Casualty Insurance License in Kentucky.

QUALIFICATIONS

• Be a well-organized and self-directed individual who is a team player.
• Possess a high level of social intelligence, vibrant personality, and professional presence.
• Must be able to provide prompt and courteous customer service in person and over the phone.
• Ability to stay organized and multi-task in a professional and efficient manner.
• Must be a self-starter and be able to work independently and under pressure in a fast-paced environment.
• Strong work ethic and unquestioned personal and professional integrity.
• High level of commitment to team and company values.
• Strong written communication skills with the ability to craft professional and informative emails.
• Detail-oriented with excellent analytical and problem-solving skills.
• Ability to multitask and work in a fast-paced environment.
• Experience with insurance agency management systems and quoting platforms is preferred.
• Knowledge of collector car insurance or specialty vehicle coverage is a plus.

ESSENTIAL PHYSICAL REQUIREMENTS

• Ability to sit and/or stand for long periods of time.
• Ability to lift and carry up to 10 lbs.
• Ability to operate computer and other equipment in the office. Must have sufficient mobility to move around the office and the community.