Membership Coordinator/Administrative Assistant

About the job

The North Carolina Manufactured & Modular Homebuilders Association is seeking a membership coordinator/administrative assistant to support the Association’s Members while ensuring the member experience is positive and seamless. This position is responsible for compliance of membership eligibility, invoicing and renewals, member assistance, and member benefits as well as general administrative duties.

Location:

The Association’s office is located in Raleigh, North Carolina. The is an in-office position and includes a small amount of travel, less than 5%, for different events hosted by the Association. 

Mission and Vision:

The North Carolina Manufactured and Modular Homebuilders Association (NCMHA) is a nonprofit trade association representing:

» Retailers/Dealers

» Manufacturers

» Finance and Insurance Companies

» Community Owners and Managers

» Developers

» Service/Supplier Companies

» Installation Contractors

NCMHA was founded in 1968 to promote the ownership of manufactured

NCMHA was founded in 1968 to promote the ownership of manufactured homes and to develop high professional standards for those involved in the industry. The association’s public, government, and consumer relations programs are directed toward these goals. In essence, the NCMHA serves as a source of information for members, government, and consumers.

Membership in the association currently totals more than 750. Member companies include all of the retail sales centers in the state, all of the in-state manufacturers, and virtually all of the out-of-state manufacturers who are licensed to ship homes to the state. A high percentage of the suppliers and finance companies are also members.

Qualifications and Other Requirements:

A successful candidate will have the following professional skills/abilities/experience:

• A strong commitment to the Association’s mission, vision, and work.

• Experience working with nonprofit organizations; membership association experience a plus.

• Possess a customer service approach that is friendly, responsive, personable, and professional.

• Strong relationship and interpersonal skills.

• Familiarity with GrowthZone (the Association’s database platform) is preferred or similar membership database program and MS Office applications (particularly SharePoint, Word, Excel, Outlook, and PowerPoint).

• Strong professional correspondence and proofing skills with a keen eye for accuracy.

• Self-motivated, initiator, curious, ability to manage multiple deadlines and work with limited supervision, and a sense of humor.

• A minimum of one year of related experience or a BA or equivalent in related field preferred; high school diploma or GED required.

• Valid driver’s license and access to a vehicle for off-site meetings and events are required.

Membership:

• Handle the membership database including invoicing, entry of membership data in GrowthZone, and all correspondence with members (i.e. emails, letters, follow-up calls, and non-renewal follow-up, etc.).

• Respond to inquiries about new memberships and to member benefit and renewal questions in a timely fashion. After approving new memberships, follow-up with New Member Packets. 

• Assist with updating Association’s website.

• Enter membership dues payments in GrowthZone and work with Director of Office Services to ensure reconciliation with QuickBooks.

• Assist with member campaigns and initiatives, including but not limited to sending batch mailings or other communications to all members.

• Proactively provide feedback and ideas for continuous improvement of member recruitment, retention, data, and stewardship processes.

• Work cross-departmentally to communicate and act on member requests, queries, self-observations, or insights that can positively impact Association membership recruitment and retention.

Member Assistance and Benefits:

• Assist members in accessing member benefits on the website.

• Manage the info@ email address where requests for member assistance inquiries are sent.

• Provide timely, professional customer service in response to member Assistance inquiries and connect those questions to the appropriate Association staff member as needed.

Ÿ Responsible for all aspects of the Membership Directory (working with an outside company to update information and ensure correct information is submitted on a yearly basis).

• Update, stock, and assemble materials for membership communications, general information, and other functions as needed.

Data Administration, Tracking, and Reporting:

• Learn and understand the Association’s website, GrowthZone membership database systems and protocols, and other platforms used in assisting members. Maintain GrowthZone dashboards and reports for membership, member benefits, and member services.

Office Administration and Other:

• Maintain documentation and file folders related to Membership.

• Help with other office administration duties as needed and requested by supervisor and colleagues including phone coverage for telephone office hours.

• Provide general support to the Association team.

Work Hours:

• Candidates should be available to work 40 hours per week, Monday through Friday. The Association’s business hours are generally 8:30 am to 5:00 pm.

• This is a fully in-office position. In person attendance will be required for certain all-staff gatherings such as board meetings. Legislative Day and annual meeting conferences.

Compensation and Benefits:

• This is a full-time position with a competitive salary of $45,000 - $55,000 dependent on experience and qualifications.

• We provide a benefits package that supports our employees’ well-being which includes, but is not limited to health, dental, vision, and life insurance, paid vacation, paid sick time, paid holidays (9, plus 2 floating), a 401K plan with generous employer contribution and yearly Wellness Program. Benefits are subject to change.

Our Hiring Process and Timeline:

We aren’t only looking for experience but also a skillset and mindset that will help candidates be successful in the role. In the cover letter, please be sure to tell us why you think you are the right person for this position. The priority deadline to apply is February 28, 2025. Application reviews will be done on a rolling basis and continue through March 7, 2025.

To Apply:

To apply, submit your resume and cover letter as one PDF file to Kim@nc-mha.org by Friday, February 28. We will accept applications until Monday, February 28, 2025. Label your resume and cover letter with your name and “Membership Coordinator/Administrative Assistant” position title.