What are the responsibilities and job description for the Business Development & Customer Service Representative position at NCO Enterprise Inc?
NCOs Enterprise is seeking a full-time Business Customer Service Representative who is career-minded and possesses unmatched people skills. This is an entry-level opening NOT in a call center environment. As a result of clients placing a high value on the more personalized approach and excellent customer service delivered by the customer service team, there is a new opening for the expansion of the retail campaign. NCO has partnered with several Fortune 500 and Fortune 100 companies Nationwide as well as locally. With these partnerships, we help our clients with their company branding, we help advertise their company and what they have to offer, and we host events in their names to help them gain a larger clientele base.
NCOs Enterprise 's thorough training program ensures each and every one of our employees is equipped with the tools necessary to thrive within our business. We only promote from within so growth opportunity within our office is definite. We also guarantee a full 40 hour work week which is great for students and college graduates looking to start their career but hasn’t had much training elsewhere.
The Goals Are Simple : Every consumer must benefit from the promotions and events, every client must benefit from the services provided and every representative must benefit from the training and team spirit of the company!
The Challenge : We are continuously expanding the client base and we need to make sure that we are hiring the right candidate that can help us to grow and expand even further... do you have that same ambition?
The Culture : Our company culture and team camaraderie that NCOs Enterprise has built together cannot go unnoticed. We continue to foster our professional and personal relationships in and out of the office. Philanthropy is also an extremely important part of our culture and it goes hand in hand with our weekly team outings. Our community here at NCOs Enterprise gives back on an abundance of different platforms; whether it’s a small act or a large act of kindness, it is truly the way to provide hopefulness and to see differences in our world.
Responsibilities :
Handle customer inquiries and complaints
Provide information about the products and services
Troubleshoot and resolve product issues and concerns
Document and update customer records based on interactions
Develop and maintain a knowledge base of the evolving products and services
