What are the responsibilities and job description for the Customer Support Representative (CSR) position at NCO Enterprise Inc?
In this entry-level role, the Customer Support Representative will use their ability to learn new concepts and natural enthusiasm to assist the on-site marketing team with all tasks involved in developing and executing the companys overall marketing plan.
Joining our team as a Customer Support Representative will involve working directly with our client partners and the local community to determine service solutions for current and potential customers. We always focus on communication, learning, and realistic expectations with new Customer Support Representative team members.
Responsibilities of the Customer Support Representative :
Execute marketing strategies and operational functions to company standards
Ensure the highest level of customer service resulting in increased productivity and achieving sales goals
Participate in product / service knowledge training provided to Customer Support Representatives on behalf of management
Execute merchandise presentation directives and standards to sales team members
Assist customers with any questions they may have in regards to featured client products / services at on-site events
Gain knowledge of the marketing and branding strategy of all new clients the company acquires. Apply knowledge of the product and brand to develop customized marketing strategies for client on-site events
Build knowledge of the marketing systems implemented at each on-site event
Assist the manager with any day-to-day administrative support as required
