What are the responsibilities and job description for the Customer Service Specialist position at NCRi Inc.?
Who Are We?
CXAi is a digitally powered, human delivered Global Customer Experience Management organization with multiple locations in Canada and abroad. We provide a wide range of business solutions to help businesses thrive. We are sought-after solutions partner for Omni Channel CX, Digital Transformation, Consulting and Technology solutions.
Our mission is to deliver elevated customer experiences to our clients, leveraging deep operational knowledge and process expertise, a strong and versatile technology stack, and a diverse geographic footprint. We focus on engaging early with our clients and leverage a consultative approach to deeply understand our clients’ brands, and design customized solutions to complex.
Your Mission
We're seeking a highly motivated Customer Support Specialist with financial background to join our dynamic team. This role will be the first point of contact for our customers, ensuring they receive top-notch service and support. The ideal candidate is a problem-solver who thrives in a fast-paced environment.
Core Responsibilities (include, but not limited too)
- As the primary point of contact for our clients, the Customer Support Specialist must provide exemplary customer service.
- Quickly identify hardware, operating system and networking issues during clients interactions.
- Help update knowledge base by identifying and reporting issues.
- Resolve client problems in a professional manner, escalating issues as required.
- Maintain customer records by updating account information in the database.
- Contribute to team effort by accomplishing related results as needed.
Requirements and Skills
What do you need to bring to the table? Here's what we're looking for:
- Proven experience as Financial Customer Support Specialist - 1 year in the role
- Flexibility to work rotating 8- hour shifts, including evening and weekends.
- Familiarity with CRM systems and practices. You know your way around a database and understand the importance of keeping records up-to-date.
- Customer orientation and ability to adapt/respond to different types of characters. You're a people person. You can handle all kinds of customers and still keep your cool.
- Ability to multitask, prioritize, and manage time effectively. You're a pro at juggling tasks and can get things done in a fast-paced environment.
- Strong verbal and written communication skills and problem-solving skills.
- Patient and cool under pressure.
Home office equipment requirements :
- Equipment will be provided by the company
- Successful candidates will be pre-screened by our technical support team to ensure they meet all requirements to continue, before being invited to training.
- Broadband Internet with wired connection from computer to modem. Speed must be 50 MPBS upload and 20 MPBS download.
What's in it for you?
📈 Competitive base salary: Plus performance rewards that motivate.
🎉 Exciting benefits: Rewards, prizes, fun events, corporate discounts and much more.
🚀 Career growth: Global opportunities and professional development
💼 Comprehensive benefits: Insurance, paid training and support.
Application Process:
If you are a motivated individual who thrives in a dynamic and supportive work environment, we’d love to hear from you. Please note that any offer of employment will be conditional upon the completion of background and reference checks, including a criminal record check and/or credit check (where applicable).
We value diversity and encourage applications from people with disabilities. Accommodation is available upon request throughout the selection process.
We appreciate all applications; however, only those shortlisted will be contacted by our Talent Acquisition Team.
Salary : $22 - $25
