Systems Engineering Manager

Job Description

Job Description

BACKGROUND :

NCS has been providing product-based IT service solutions to Federal, military, and commercial customers since our inception in 1996. These solutions center on a wide range of hardware from end user devices, to rugged mobile computers for field operations, and networking, compute, and storage equipment for integration into military platforms. Over the years, NCS built up a substantial integration, manufacturing, quality, and logistics infrastructure. At the same time, we also developed and refined robust business practices to compete effectively in the markets that we focus on; e.g., Federal civilian agencies, all three branches of the military, the Federal, System Integrator community serving them, and private enterprises.

We recently moved into a new, state of the art 108,000 square foot facility in Innovation Park @ Prince William, Manassas, Virginia. This facility magnifies the strengths that we have gathered over the years to position us well for future growth and diversification which have been defined in our Go To Market strategy. This strategy centers on IT product-based services formulated into a number of solutions targeted at different addressable markets and charts our development trajectory for the next five years.

We are now seeking a strong, capable and enthusiastic individual to fill the position of Systems Engineering Manager (SEM). The selected individual will help solidify our existing business, grow, and diversify it by playing an active role in the implementation of the foregoing strategy.

POSITION DESCRIPTION :

The individual appointed to this position will assume a customer facing technical role to work in concert with Business Development (BD) and Sales colleagues to the discover, capture, and close business opportunities to attain goals defined by the Vice President of ASE. As a high-level technical sales professional, customer presentation will be a key part of the SEM's role, both in person and on-line. Additionally, this role is expected to be the primary technical resource for the development of whitepapers, statements of work, and other relevant parts of NCS' responses to customers' RFP's and RFI's. The SEM will work closely with BD and Sales to develop and execute strategic and tactical go-to-

market sales activities to close opportunities to sell NCS products and services to potential customers including DoD Prime Contractor Federal System Integrators (FSI's), their end-user organizations (mostly in the military), commercial OEMs (Original Equipment Manufacturers), ISV's (Independent Software Vendors), and Solution Providers where appropriate.

DUTIES AND RESPOSIBILITIES :

• In pursuing new sales opportunities, the SEM will work with the ASE team to develop leads and engage with prospective customers to determine if they are viable. The SEM will also serve as the technical lead in the development of initial customer product requirements and specifications by working with Business Development, Project, Program, and Product Management and Engineering as necessary and appropriate. Upon completion and acceptance of the First Article of a new customer's product, the BD and Sales team will work to transition the day-to-day order processing and fulfillment to the Program Management and Sales Operations teams. However, the SEM will continue to stay engaged at the guidance of BD and Sales to further develop the account including managing and growing relationships with key personnel, enhancing the customers' perception of NCS and our standing, and find opportunities to expand NCS business with the customer.
• For existing customer business, when tasked to assist with a customer account, the SEM is expected to quickly develop an understanding for their business model, roles of key personnel, NCS' relationship with them in terms of our standing and performance, and how we can better serve the customer. The SEM then assists the existing customer facing team primarily in a pre-sales technical capacity as desired and appropriate.
• Immerse in and stay abreast of server, storage, networking, cybersecurity, virtualization, cloud, CPU, GPU, and FPGA technologies and their competitive positions in the marketplace and channel such knowledge into solutions to fulfill NCS customers' requirements.
• Develop and maintain relationships with technical sales personnel at all key OEMs and rely on such relationships to advance the interest of NCS.
• Develop an intimate knowledge of NCS' overall capabilities and resources, solution offerings, the roles of key individual in the company, and ASE target markets. Use such knowledge to analyze customers' requirements and make intelligent recommendations that are in alignment with NCS' competencies.
• Prepare briefings for customers on NCS' technical and manufacturing capabilities, experience, resources, and expertise.
• Prepare technology and product roadmaps that are relevant to solutions NCS is providing to customers.
• With the help of other colleagues, establish agreements with ASE Customers as necessary, such as Mutual-Non-Disclosure Agreements (MNDA), Manufacturing and Services Agreement (MSA), and, for specific custom product development opportunities, Statements of Work (SOW) and whitepapers.
• Collaborate with BD, Sales, Engineering, and Product Management colleagues as necessary, to provide price quotations in response to customer requests.
• Assist Program and Project Managers as necessary in the escalation of the planning, scheduling, tracking, and timely delivery of customer orders.
• Coordinate with other groups within the company to provide customers with pre- and post- sales support as needed.
• Providing feedback to management and teammates on customer requirements, concerns, or competitive issues.

REQUIRED QUALIFICATIONS, EXPERIENCE, AND OHER DESIRED CHARACTERISTICS :

Once job offer is accepted you will be subject to a back ground check.