What are the responsibilities and job description for the Bus Stops and Zones Program Manager position at NCTD?
Description
DEFINITION
Under the supervision of the Director of Service Planning, the Bus Stops and Zones Program Manager establishes, coordinates, and supervises maintenance personnel in the installation, removal, and maintenance of transit stops and terminals, and establishes restroom contracts throughout NCTD’s service area in order to improve conditions in the field and implement new ideas for existing and future stops and zones to accommodate NCTD’s patrons. Success in this role requires sound judgment, critical thinking, discretion, and exceptional attention to detail.
Distinguishing Characteristics
This position is distinguished by the need for a professional demeanor and excising sound judgement in the management of NCTD’s Bus Stop and Amenities Program. The incumbent in the position of Bus Stops Program Manager must be detail-oriented and able to understand, interpret, and apply laws, rules, ADA regulations, right of way considerations, policies, procedures, contract, budgets, and labor/management agreements. Additionally, properly prioritize, implement, and manage work schedule, projects, and assignments.
Supervision Received and Exercised
This position reports to the Director of Service Planning. This position assigns tasks to Facilities Technicians and other roles within Facilities, as assigned. Further, this position is expected to participate in the sharing of expert knowledge and as a vital member of various project teams that may be instituted.
Working Conditions
Normal working conditions for this position are in an office, maintenance facility, and field setting. Business travel may be required periodically between District sites, governmental agencies, consultant’s facilities, and other locations as required. The ability to work additional hours outside a normal work schedule is essential to fulfill the expectations of the role.
Examples of Duties
EXAMPLES OF DUTIES
Essential Functions
Duties may include, but are not limited to, the following:
- Plans, organizes, and assigns maintenance tasks, such as the installation or removal of transit posts, signs, benches, shelters, and zones, including layover zones, to SMART (Internal Association of Sheet Metal, Air, Rail, and Transportation Workers) union facilities personnel.
- Monitors stops, bus zones, layovers, and restroom facilities by checking for hazards, furniture, damages, and overall cleanliness.
- Monitors and evaluates work performance of maintenance personnel in accordance with established policies and procedures to ensure that goals are met and assesses discipline when necessary.
- Assesses training needs and develops training programs for maintenance personnel.
- Provides technical advice and prepares complex technical reports and studies on stops and zones and related matters.
- Evaluates transit zone sites to determine the best location for transit stops and informs appropriate personnel of the changes and/or modifications.
- Manages bus stop audits with other NCTD subject matter experts to review infrastructure and passenger amenity needs, such as compliance with ADA, operational safety, and state of good repair for benches, shelters, bike racks, passenger advisory signs etc.
- Establishes contracts with businesses to grant restroom privileges to NCTD personnel, e.g., Bus Operators.
- Monitors existing bus stops, bus zones, and restroom contracts.
- Responds to internal and external customer complaints.
- Interacts with local government agencies to investigate and resolve complaints about transit stops.
- Organizes and maintains inventory of various signs/wayfinding and orders stock, as needed.
- Reviews public utility and building construction engineering plans to determine impact on NCTD operations and facilities.
- Prepares and manages NCTD’s Bus Stop Development Handbook, ensuring the document is kept update and coordinated with appropriate departments.
- Prepares proposals to various government agencies to obtain funds to improve transit stop and terminal facilities.
- Prepares and manages Memoranda of Understanding (MOU) with local jurisdictions for the placement and maintenance responsibility of bus passenger amenities and infrastructure.
- Supervises, trains, mentors, and motivates subordinates.
- Conducts safety meetings on subjects related to tasks performed by maintenance personnel.
- Accounts for subordinates and personal compliance with all of NCTD’s safety rules, polices, and procedures.
- Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of NCTD are carried out.
- Other duties, as assigned.
Qualifications
QUALIFICATIONS
Experience/Education
- Bachelor’s degree in business administration, Public Administration, or a related field;
- minimum two (2) years of relevant transit stops and zones experience or two (2) years relevant supervisory experience in transit operations; traffic engineering experience.
A combination of experience/skills and education to fulfill the requisite knowledge, skills and abilities for this position may be considered.
Certificates/Licenses
- Possession of and the ability to maintain a California Driver’s License, Class C with less than 6 points in the prior 36-month period and no DUIs in the prior 7 years.
- Must be able to obtain and maintain access to Marine Corp Base Camp Pendleton.
General Requirements
- Must comply with all California Occupational Safety and Health Administration (Cal/OSHA) regulations and utilize approved safety equipment and personal protective gear including, but not limited to, respirators, eye and hearing protective devices (HPD), if and when required.
- Knowledge of theories, principles, and practices of establishing and maintaining public transportation stops and zones.
- Knowledge of Applicable local, state, and federal laws, ADA laws, FTA rules, and regulations governing the maintenance of transit stops, zones, terminals, and restrooms.
- Knowledge of safety procedures related to transit stops and zones, and their installation and maintenance.
- Knowledge of NCTD stops, zones, traffic conditions, standards and procedures.
- Knowledge of supervisory principles and procedures.
- Knowledge of applicable business software applications and web mapping service, such as Google Maps, ESRI ArcGIS.
- Skill in planning, organizing, and monitoring the work of a facilities team.
- Skill in sketching stops and zones using fundamental drafting techniques.
- Skill in identifying and addressing hazards regarding bus stops.
- Skill in analyzing situations and issues, identifying problems, and recommending and implementing appropriate solutions.
- Skill in communicating effectively orally and in writing.
- Skill in interacting professionally with various levels of NCTD employees and external stakeholders/partners.
- Skill supervising, training, and motivating assigned staff.
- Skill operating NCTD fleet vehicles and equipment safely and efficiently.
- Ability to follow oral and written instructions.
- Ability to understand, interpret, and apply laws, rules, regulations, policies, procedures, contracts, budgets, and labor/management agreements.
- Ability to prepare comprehensive reports and correspondence.
- Ability to represent NCTD before the public.
- Ability to travel to bus stops and offsite locations.
- Skill in Strong written and oral communication skills, including knowledge of the structure and content of the English language such as the meaning and spelling of words, rules of composition and grammar.
- Intermediate to advanced proficiency in computer software programs, particularly the Microsoft Office Suite. Experience with Enterprise Asset Management, such as Trapeze EAM or CoreMap, is a plus.
Supplemental Information
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to use the phone and computer for extended periods, manual dexterity to complete clerical functions, work with office equipment, and periodic lifting of equipment up to 25 pounds is required. Ability to hear, see and to communicate verbally in the English language to exchange information. Ability to physically travel between District locations and other destinations, work in evenings when required, work in hazardous conditions, and negotiate a variety of different and irregular terrain. The incumbent in this position may be exposed to a high noise environment that includes moving machinery and/or vehicles. May be subject to fumes, odors, dusts, gases, chemicals, and electrical hazards. Ability to walk, climb, balance, bend, carry, push, reach, sit, and stand. Incumbents in this position must have good distance vision and/or depth perception to judge distances and color recognition (e.g. distinguishing wires, resistors, containers, light signals etc.).
Machines / Tools / Equipment
- Ability to operate a personal computer and Microsoft Office Suite programs.
- Ability to operate standard office equipment, including a fax and scanner machine, copy machine, cell phone, and telephone.
Application Information: All applicants must complete and submit an online application at www.gonctd.com/careers. A job offer is contingent upon the successful completion of a pre-employment drug screen and background check. Salary based upon experience, not to exceed midpoint of stated range. NCTD is an Equal Opportunity Employer.
Retirement: NCTD participates in the CalPERS retirement program with a benefit formula of 1.5% @ 65 for PEPRA new members. Benefits are calculated based on your age at retirement, the number of years of service credit with CalPERS and the average of your monthly compensation over the past 36 months (36 months average highest hourly pay rate).
457(b) Deferred Compensation Plan: NCTD offers a Voluntary Deferred Compensation Savings Plan through VOYA Financial Services. Employees are eligible to enroll any time after the date of hire. The plan allows you to contribute pre-tax and/or post-tax dollars into selected funds of your choice. The plan also allows you to:
- Contribute up to amount specified annually by the IRS
- Catch-up plan for those 50 of up to amount specified annually by the IRS
- Is portable, can be rolled over into another qualified retirement plan
- Employer match into a 401(a) account (50% up to 8% of employee compensation; Max NCTD contribution of 4%)
Medical Insurance: NCTD offers a rich variety of HMO and PPO plans to choose from and contributes towards your monthly medical premiums, if the coverage you select costs more than the amount NCTD contributes, then payroll deductions will be withheld on a pre-tax basis.
Dental Insurance: NCTD offers two different dental plans for employees and their eligible dependents (HMO and PPO) from a reliable dental insurance provider. Human Resources can provide information regarding annual insurance provider and available plans. Both plans are part of NCTD’s cafeteria plan (pre-tax payroll deductions for monthly premiums).
Vision Insurance: NCTD offers vision services for employees and their eligible dependents through a reliable vision insurance provider. Human Resources can provide information regarding annual insurance provider and available plan. The plan is part of NCTD’s cafeteria plan (pre-tax payroll deductions for monthly premiums).
The benefits include:
- $10.00 co-pay for Annual Exam
- No charge for standard lenses every 12 months
- $125 retail allowance for frames every 2 years; OR $125 toward the contact lens.
Life Insurance: NCTD cares for its employees, and thus provides at no cost to the employee group life insurance in the amount of $50,000 (coverage includes Accidental Death and Dismemberment and Accelerated Death benefits). Additional life insurance is available for you and your eligible dependents at your expense. * Tax reporting is required for any amounts over $50,000, per IRS guidelines. Supplemental life insurance coverage premiums are deducted on a post-tax basis.
Long Term Disability Insurance: NCTD offers voluntary Long-Term Disability (LTD) insurance. You may elect units of $100 up to 60% of your hourly wage to a maximum of $6,000/month. Deductions are post-tax, coverage 24/7, limitations or exclusions, and benefits are payable to age 65 or for two years (whichever is longer).
Flexible Spending Account Plan: NCTD offers two core FSA plans and two Commuter plans. Health Care and Dependent Care plans are “Use It OR Lose It” calendar year plans (Jan. 1st – Dec. 31st). The Commuter Transit and Parking plans do not have a “use it or lose it” policy. Plans are as follows:
- Health Care Spending Account:
- May contribute up to amount specified annually by the IRS
- Dependent Care Spending Account:
- May contribute up to amount specified annually by the IRS (including limitations if married)
- Commuter Transit Accounts:
- May contribute up to amount specified annually by the IRS
Disability Insurance: Employees contribute to California State Disability Insurance (SDI). The current contribution rate is 1.1% of earnings and is totally paid by the employee. After the 7-day waiting period, SDI pays a percentage of employee’s salary up to a maximum of $1,540.00per week, for up to 52 weeks. SDI may be coordinated with Paid Time Off (PTO).
Accident Insurance: NCTD offers voluntary accident insurance. You may elect coverage for you and your dependents for a flat monthly rate. Deductions are post-tax.
Critical Illness Insurance: NTD offers voluntary Critical Illness insurance. You may elect coverage up to $10,000 in increments of $2,500, for you and between $2,500 - $5,000 for your dependents, not to exceed 50% of coverage amount. Deductions are post-tax.
Administrative Holidays: NCTD recognizes 10 paid holidays per year: New Year’s Day, Martin Luther King Day, President’s Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Veterans’ Day, Thanksgiving Day, and Christmas Day.
PTO (Paid Time Off): All NCTD Regular, Probationary, and Limited-Term employees shall receive Paid Time Off (PTO). PTO shall be taken at reasonable times approved by the employee’s supervisor.
PTO shall be earned equally in each pay period during the year in accordance with the following schedule, based on the number of years of NCTD service completed:
- 0 through 3.99 years of service completed: 120 hours per year (15 days)
- 4.00 through 9.99 years of service completed: 176 hours per year (22 days)
- 10 and more years of service completed: 216 hours per year (27 days)
Transportation Passes: All NCTD employees receive an identification “PRONTO Card” which can be used to ride the following NCTD/MTS transit services (BREEZE, FLEX, SPRINTER, COASTER, MTS Bus, Trolley) at no charge. Eligible family members also receive a pass for NCTD public transportation at no charge (paratransit excluded).
Bereavement Leave: NCTD offers paid bereavement leave.
Employee Assistance Plan: The EAP offers assistance in areas such as:
- Emotional Support
- Work/Life Balance
- Family Care
Family Status Change: This allows you to add/drop dependents from current benefit plan elections per IRS “Qualifying Events.” If a “Qualifying Event” occurs, you MUST contact HR within 30 days of event, (Qualifying Event must relate to the benefit change you are requesting).
Please contact Human Resources should you have any questions regarding NCTD Benefits.
Salary : $10
