Medical Receptionist/Front Desk

Receptionist Needed in Salisbury, MD!

Pay Rate: $20-$23/hour

Schedule: Monday- Friday Days (40 hours/week)

Contract: Permanent Placement

Location: Plastic Surgery offices in Salisbury, MD and Berlin, MD

Requirements:

· High school diploma or equivalent.

· Two-year minimum experience in medical practice

Benefits: Comprehensive medical benefits, 401k, PTO, employee discount on products and services, opportunities for career advancement

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JOB SUMMARY: Responsible for patient check-in, treating all patients in a professional and courteous manner. Reviews patient charts to verify necessary information and signatures have been obtained. Enters new patient information into computer. Ensures the patient feels welcome to the practice.

ESSENTIAL SKILLS AND ABILITIES:

1. Excellent customer service and communication skills.

2. Ability to work as a team member.

3. Able to manage multiple tasks simultaneously.

4. Highly motivated and organized.

5. Empathetic with patients’ needs and concerns.

6. Excels under pressure.

7. Attentive to detail.

8. Treats patients and co-workers with respect.

RESPONSIBILITIES:

1.Patient Check-In

· Responsible for patient check-in, greeting each patient in a pleasant and professional manner. Advises of any delays in schedule.

· Prepares encounter forms for each day.

· Document/Highlight who has a copay/deductible/balance due

· Determine who needs new patient paperwork or patient update

· Ensure all medical records, ER records, referrals have been received and are with the encounter form.

· Print any consent forms and file with encounter form.

· Tracks patients in the reception area and communicates with them as needed.

· Update patient appointment status in Nextech (in, out, no show, cancelled, etc…)

· Evaluates chart data to verify all information has been received and completed, and signatures obtained.

· Photocopies patient insurance cards and drivers license (or photo id).

· Collects co-pay and any fees at check-in.

· Ensures that proper authorization or referral is collected from each patient.

Assists patients in obtaining authorization or referrals that have not been received by the practice.

· Enters all new patient demographic information into the computer. Verify all demographic information has been entered accurately.

· Puts charts in bin for specific physician or technician.

· Marks arrival time of patients in office and makes sure that patients are seen on time.

· Notify clinical staff if patients are waiting too long to be seen.

2. Administrative

· Answers telephones, screens calls, and take accurate messages.

· Places telephone calls and/or text messages to patients to confirm upcoming appointments 2 days prior to appointment and verifies information required of the patient at the time of appointment.

· Places telephone calls to no-show appointments; reschedule as needed. If cannot contact patient via telephone, send no-show letter/email and enter recall.

· Enter recalls for any cancelled appointments that are not rescheduled.

· Move appointments as necessary to fill gaps, avoid double bookings, etc..

· Print daily schedule for all providers and leave on their desk for following day.

· Call hospital to receive demographic and insurance information for any patient seen at their location by one of our providers.

· Run recall report on the 1st of each month and send recall letters.

· Check main office voice mail every morning.

· Review to-do’s multiple times per day.

· Perform e-eligibility for all patients

· Performs other duties as required.

· Assists other front office personnel as needed.

Job Type: Full-time

Pay: $20.00 - $23.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Medical Specialty:

• Plastic Surgery
• Surgery

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Application Question(s):

• Please provide your email address.

Experience:

• Medical office: 2 years (Preferred)

Work Location: In person

Salary : $20 - $23