Responsibilities include :
- Creating a superior client experience via phone and electronic channels for N&D® agents, policyholders, and internal clients
Attentively listening to caller needs
Responding to inquiries in a timely, effective, and professional mannerCompleting all tasks and interactions with high qualityProviding technical support for N&D®'s agency and policyholder portalsProperly documenting client interactionsRecording of inquiries, comments, and transactions processed
Following team Standardized Operating Procedures and contributing to themInternally recommending improvements in processes for a better experience for clientsPrimarily specialized in one component within Service Operations (e.g. Policyholder Services (Billing, Claims, MyInsurance / Policyholder Portal), Agency & Underwriting Services (AgentPak® Application Inquiries, Billing, Claims), etc.)Taking on related tasks, assignments, and ad hoc projects as requiredQualifications :
At least 1 to 3 years of superior client support experience or transferable customer assistance experienceUndergraduate degree or equivalent experience preferred but not requiredExcellent communication abilities and a track record of quality workProfessional demeanorAbility to multi-task in an evolving environmentCommitted to being detail oriented and to providing a quality work productStrong time management and organizational skillsAttention to detailInsurance experience preferred, but not requiredAbility to learn and comprehend insurance terminologyWe offer a competitive total compensation package including medical, dental, life insurance, pension and a 401(k) plan with a company match.
The N&D® Group has adopted a hybrid work model with employees working 3 days in the office and 2 days remote.
Our office headquarters is located in Dedham, MA at a brand-new state of the art facility, recently completed in June 2022. Our employees enjoy the use of a complimentary on-site caf, fitness center and free parking.
The N&D® Group continues to invest in the growth of the organization at the regional office in Harrisonburg, VA.
The Norfolk & Dedham Group® is an Equal Opportunity Employer
