Registration Administrative Assistant

West Central Human Service Center - Bismarck, ND - Registration Administrative Assistant

We are seeking a dedicated and detail-oriented individual to join our team as a Registration Administrative Assistant. In this role, you will play a vital part in providing exceptional service to our clients and ensuring smooth operations within the business office.

Key Responsibilities:

• Client Registration: Register new clients and ensure all necessary financial and demographic information is accurately entered and updated.
• Insurance & Prior Authorizations: Review insurance coverage, submit prior authorizations, and assist with insurance inquiries to ensure clients receive timely care.
• Financial Eligibility: Assess and determine financial eligibility for services, providing clients with clear and helpful information regarding their coverage.
• Billing & Insurance Support: Assist clients with billing questions and concerns, ensuring all inquiries are addressed efficiently and professionally.
• Telehealth Support: Help clients connect with telehealth services and navigate any technical issues to ensure a seamless virtual experience.
• Client Flow Coordination: Manage the flow of clients through the Open Access system, ensuring all processes run smoothly and clients are supported.

To be considered for this position , you are required to have a High School diploma or equivalent, and three years of work experience performing a variety of complex office support, clerical or secretarial work. Additional education in office support, business, or office education may substitute for the experience requirements on a year-for-year basis for up to two years. This position also requires excellent interpersonal skills. Preference will be given for work in Behavioral Health Clinics, or prior work with Human Resource functions.

Preferred Qualifications:

• Strong communication skills and a passion for delivering excellent customer service.
• Ability to manage multiple tasks with attention to detail.
• Prior experience in a healthcare or office setting is a plus but not required.
• Experience with Microsoft Excel, Team, and Word.

About HHS : ND HHS strives to make North Dakota the healthiest state in the nation by reinforcing the foundations of well-being: physical, economic, and behavioral. Those services are to be delivered as close to home as possible with a focus on dignity and respect. The keys to delivery of those services are the 2800 committed, compassionate ND HHS team members and more than $6 billion in funding from nearly 200 different federal, state, and special sources.

Location : ND HHS utilizes a blended workplace model. This position provides essential client services face to face and therefore the person in this position needs to work in office during regular business hours.

About Team ND

"Far and away the best prize life offers is the chance to work hard at work worth doing." - Theodore Roosevelt

More than 7,500 talented, hard-working people across sixty-three agencies have come together as Team North Dakota. At Team ND, we are driven to succeed through gratitude, humility, curiosity and courage. Our purpose is to empower people, improve lives, and inspire success. Join us in being legendary.

Total Rewards: The State of North Dakota is committed to providing team members with a strong and competitive rewards package that support you, your health and your family.

Considering a new position on Team ND? How does your current position stack up? Use our Total Rewards Calculator to estimate.

Application Procedures

Your resume should include information to demonstrate how you meet the minimum qualifications as posted. If the Department's Human Resource Division is unable to determine that you meet the minimum qualifications credit will not be given. All application material must be received on or before the closing date by 11:59 pm.

Applicants must be legally authorized to work in the United States. The Department of Health & Human Services does not offer or provide sponsorships.

This employer participates in E-Verify. Please visit the following website for additional information: https://www.hhs.nd.gov/careers/e-verify

A copy of your qualifying degrees transcript and any applicable certifications or licensures must be provided at the time of an interview.

For more information about the position or if you need an accommodation, please contact Haley Wehri at hwehri@nd.gov or at (701) 328-8851.

Employing Unit: ND DHHS - WCHSC

Telephone Number: 701-328-8888 in Bismarck, ND

TTY Number: ND Relay Service 1-800-366-6888 (text); 1-800-366-6889 (voice)

If you are experiencing technical difficulties with the Application Process or uploading attachments, please contact recruiter@nd.gov or (701)328-3290.

Equal Employment Opportunity

The State of North Dakota and this hiring agency do not discriminate on the basis of race, color, national origin, sex (including sexual orientation and gender identity), genetics, religion, age or disability in employment or the provisions of services and complies with the provisions of the North Dakota Human Rights Act.

As an employer, the State of North Dakota prohibits smoking in all places of state employment in accordance with N.D.C.C. Sect. 23-12-10.