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Landscape Maintenance Account Manager

ND Landscape Inc.
Georgetown, MA Full Time
POSTED ON 2/6/2025
AVAILABLE BEFORE 5/4/2025

ND Landscape Services has been providing Full-Service Landscaping for clients in the North Shore and Metro North area since 1980. We are seeking a Landscape Maintenance Account Manager to join our team and lead the effort to deliver exceptional service, manage operational efficiency, and drive business results. If you're an experienced leader with a strong customer service focus and a passion for improving production performance, we'd love to hear from you!

ESSENTIAL RESPONSIBILITIES

  • Lead and develop the production team to meet budget goals and performance metrics, including gross margin and efficiency.
  • Drive sales growth by identifying opportunities for upselling maintenance services, ensuring sales targets are consistently met or exceeded.
  • Manage contract renewals and cancellations, ensuring high retention and customer satisfaction.
  • Ensure all work is completed on time, within budget, and in line with efficiency targets across all service lines.
  • Oversee the timely completion of contracts, work orders, and invoicing.
  • Play a lead role in managing the company's Snow Removal Program.

COMPETENCIES

  • Strong leadership and team management abilities
  • Excellent customer service and communication skills
  • Financial acumen with experience managing budgets and performance metrics
  • Strong organizational skills and the ability to manage multiple priorities
  • Detail-oriented with a focus on accuracy and efficiency

    • EXPERIENCE

  • Proven experience in a leadership or management role, with a strong ability to guide, develop, and hold team members accountable for performance goals
  • Experience working with and managing service schedules to ensure timely and efficient delivery of services
  • Strong sales background with the ability to upsell and drive business growth
  • Experience in the landscaping industry is a plus

    • PHYSICAL REQUIREMENTS

  • Ability to sit, stand, or walk for extended periods
  • Ability to work at a computer for extended periods, including typing and viewing screens
  • Ability to travel to client sites as needed

    • ABOUT US

    ND Landscape Services' mission is simple : To drive the highest standard of landscape management. Our Core Values are the backbone of our business and guide our hiring process. We are :

  • Committed to Professionalism and Integrity
  • Passionate About Continuous Improvement
  • Dedicated to Creating WIN-WIN Relationships to Achieve Excellence
  • A Systems-Driven Company
  • Operate With a Sense of Urgency

    • If this position caught your eye, apply today! For best consideration, include a resume with your application.

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