PRODUCT OWNER, ENTERPRISE APPLICATIONS

NDM Hospitality

JOB TITLE: PRODUCT OWNER, ENTERPRISE APPLICATIONS

JOB SUMMARY

As a Product Owner for Enterprise Applications, you will play a crucial role in aligning our Agile team's efforts with the needs of our customers and stakeholders primarily in the enterprise domain. Your role will be central in ensuring that our enterprise solutions, including Salesforce Service and Marketing Cloud, are continually evolving to meet the dynamic needs of the business.

ESSENTIAL RESPONSIBILITIES

· Serve as the primary customer advocate within the Agile team focusing on enterprise applications, including Salesforce Service and Marketing Cloud administration.

· Administer Salesforce Service and Marketing Cloud environments by managing user accounts, roles, and permissions, and ensuring platform performance and availability.

· Collaborate closely with business stakeholders and product sponsors to align product strategy with implementation, specifically defining and executing requirements for Salesforce Service and Marketing Cloud.

· Communicate with business stakeholders to gather and document detailed requirements related to Salesforce, ensuring solutions meet business needs. · Maintain and prioritize the Team Backlog ensuring it aligns with customer and stakeholder needs, with a focus on Salesforce platform improvements and enhancements.

· Apply Customer Centricity and Design Thinking to understand and address enterprise customers' needs.

· Contribute to the vision and roadmap for enterprise solutions based on an understanding of market forces, end-user requirements, and specific Salesforce platform needs.

· Facilitate the Agile team's delivery of value, balancing stakeholder perspectives, and ensuring quality.

· Gather and apply feedback from customers and stakeholders to continuously improve our enterprise solutions, particularly within Salesforce Service and Marketing Cloud.

REQUIREMENTS

· Proven experience as a Product Owner or similar role in enterprise application development with a strong emphasis on Salesforce Service and Marketing Cloud administration.

· Demonstrated ability to manage and configure Salesforce Service and Marketing Cloud platforms, including creating reports, dashboards, workflows, and custom objects.

· Strong understanding of Agile methodologies and/or SAFe principles. · Excellent communication and stakeholder management skills. · Ability to synthesize information from multiple sources and make informed decisions.

· Experience in customer-centric design and implementation.

· Bachelor's degree in information systems, Business, or a related field or equivalent experience.

PREFERRED

SAFe Product Owner/Product Manager certification is a plus. Salesforce Administrator Certification or equivalent Salesforce certifications are highly preferred.

NDM Hospitality is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.