What are the responsibilities and job description for the IT Specialist position at NDSU Foundation?
The North Dakota State University Foundation seeks mission-driven individuals interested in joining a growing team dedicated to connecting people, developing partnerships, teamwork, accountability, transparency, stewardship, communication, and service. The Foundation invites candidates for an IT Specialist, full-time non-exempt position.
The North Dakota State University Foundation is a separate 501(c)(3) organization which exists to maximize advocacy and philanthropy to support NDSU. We connect people who are passionate about NDSU and improving the lives and outcomes of North Dakotans and the world. We are an organization of sixty team members and growing. If you enjoy non-profit work, are inspired by our mission, love to collaborate with your colleagues, and are ambitious to develop as a professional, we welcome you to apply.
Our team members enjoy a highly competitive total compensation package including company paid health insurance, a defined contribution account funded at 9.5%, generous paid time off, abundant professional development opportunities, plus elective dental and vision plans.
The North Dakota State University Foundation is a separate 501(c)(3) organization which exists to maximize advocacy and philanthropy to support NDSU. We connect people who are passionate about NDSU and improving the lives and outcomes of North Dakotans and the world. We are an organization of sixty team members and growing. If you enjoy non-profit work, are inspired by our mission, love to collaborate with your colleagues, and are ambitious to develop as a professional, we welcome you to apply.
Our team members enjoy a highly competitive total compensation package including company paid health insurance, a defined contribution account funded at 9.5%, generous paid time off, abundant professional development opportunities, plus elective dental and vision plans.
This position will be primarily in-office. There is an opportunity for hybrid work after a period of training.
This position will remain open until filled. To be considered, applicants must apply online through the NDSU Foundation employment site (https://www.ndsufoundation.com/employment) and include a cover letter and resume.
Position Summary:
In support of NDSU Foundation’s mission to build enduring relationships to maximize advocacy and philanthropy in support of North Dakota State University, the IT Specialist will provide technical support for all desktop hardware, software and video conference solutions and assist with desktop updates to ensure optimal performance of IT resources. This position also supports the technical maintenance of the Foundation’s website architecture and email platform.
Essential Responsibilities:
Position Summary:
In support of NDSU Foundation’s mission to build enduring relationships to maximize advocacy and philanthropy in support of North Dakota State University, the IT Specialist will provide technical support for all desktop hardware, software and video conference solutions and assist with desktop updates to ensure optimal performance of IT resources. This position also supports the technical maintenance of the Foundation’s website architecture and email platform.
Essential Responsibilities:
- Technology Services
- Provide support to users as the first point of contact for error reporting and questions.
- Troubleshoot PC and mobile device hardware and software issues for Foundation staff and throughout building.
- Research solutions for technical issues and work with Marco technicians and external partners to relay solutions to the Associate Director of Technology Services.
- Monitor and apply updates and patches at the desktop level.
- Monitor calendars and provide video Conference Room technical assistance.
- Update and create technical documentation.
- Assist the VP of Information Services and the Associate Director of Technology Services in implementing security standards and policies.
- Assist in large scale software implementation.
- Learn new software and provide end user training.
- Provide new user training, maintain forms and results in Formsite.
2. Hardware Services
- Track all hardware and maintain the Foundation’s comprehensive inventory.
- Install and configure hardware according to standards and industry best practice.
- Install and configure software components to ensure usability and security including issuing software licenses as directed.
- Assist new employees with initial access.
- Deprovision old hardware following steps to sanitize and move to NDSU Surplus.
3. Collaborate with the Marketing and Communications team to maintain website
- Stay current on industry trends and tools necessary to technically build and maintain Foundation website(s)
- Use approved templates to create new web pages as requested.
- Monitor the website and the plug-ins for security updates and work with Associate Director of Technology Services to apply all patches.
- Monitor website platforms for application of updates and consistent backups.
- Monitor the website for outdated or duplicate information and work with Associate Director of Technology Services to update
4. Execute the technical aspects of the broadcast email process
- Use broadcast email tools to setup, format and send mass emails as requested and scheduled.
- Use templates that follow NDSU Foundation branding requirements for all broadcast email sent on behalf of the Foundation.
- Work with the Database and Reporting Specialist to attach the appropriate list for each email.
5. Supports a service-oriented atmosphere in accordance with Foundation mission, values, and philosophy
- Adheres to policies and procedures.
- Assists with the day-to-day inflow of development communications requests.
- Manages workload to meet quality standards and timeline expectations.
- Adapts appropriately to unforeseen changes, delays, and requests.
- Maintains strict confidence of non-public Foundation information.
- Develops and maintains own competence; seeks opportunities for continued learning and professional development.
- Assists in control of Foundation resources.
6. Other duties as assigned
Essential Functions:
Essential Functions:
- Set priorities, develop a work schedule, monitor progress towards goals, and track details/data/information/activities.
- Ability to plan, prioritize and meet deadlines
- Ability to handle multiple tasks simultaneously
- Ability to maintain records and prepare reports
- Ability to maintain files accurately, in paper and in software programs
- Ability to efficiently operate a personal computer and associated software (Outlook, Word, Excel, etc.)
- Establish and maintain positive working relationships with others both internally and externally to achieve the goals of the organization
- Ability to interact in an effective and appropriate manner with diverse populations, internal staff, University community and the public
- Work cooperatively and effectively with others to resolve problems and make decisions that enhance organizational effectiveness.:
- Ability to spot problems
- Ability to follow through on projects with little supervision
- Ability to display excellent judgment and decision making
- Ability to maintain confidentiality of records and information
- Speak, listen and write in a clear, thorough and timely manner using appropriate and effective communication tools and techniques
Minimum Qualifications:
- Bachelor’s degree and 2 years’ experience in related field working in IT support OR equivalent combination of education and experience
- Experience with WordPress or other web tools
- Working knowledge of Microsoft Excel and Microsoft Word
- Strong oral, written and interpersonal communication skills
- Ability to work and communicate patiently and professionally with a variety of customers
- Valid driver’s license and proof of insurance
Preferred Qualifications:
- Experience with HTML, Javascript, CSS, Word Press and plug-ins
- Experience with Windows Server and Active Directory
Physical Demands:
Physical and Mental Demands:
Constantly operates a computer/smartphone/tablet. Regularly required to maintain a stationary position, move about the office, determine what others have said or written, critical thinking and converse with others and exchange accurate information. Regularly required to sit, stand, bend, reach, and move about the office and within the community. May also include occasional bending, stooping, squatting, and/or pushing and pulling or moving objects. Occasionally required to move, raise, reach and/or retrieve binders, books, boxes, and files up to ten (10) pounds.
The position description is not intended to be an all-inclusive list of job responsibilities, duties and requirements: but to describe the standard level of work being performed. Employees may be required to perform other duties as assigned or as required by the needs of the business. The NDSU Foundation reserves the right to add or change the duties of the position at any time.
The NDSU Foundation does not discriminate on the basis of age, color, gender expression/identity, genetic information, marital status, national origin, physical or mental disability, pregnancy, public assistance status, race, religion, sex, sexual orientation, status as a U.S. veteran, or participation in lawful activity off the employer's premises, as applicable.
