What are the responsibilities and job description for the Customer Service Representative position at NDX?
Join National Dentex - a leading healthcare organization specializing in the dental industry. We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. Currently, we have 50 labs throughout the country. Our team is growing, and we are hiring a number of key positions within our organization including this opportunity at Twin Cities Dental Lab in Falcon Heights, MN for a Customer Service Representative.
This is a full-time position featuring employee benefits including : health, dental, vision, disability, and life insurance; paid holiday, vacation, and sick time; 401K with company contribution; and tuition reimbursement!
The regular hours for this position are from 7 : 30 AM to 5 : 00 PM, Monday through Thursday, and 7 : 30 AM to 12 : 00 PM, Friday, and subject to change from time to time.
Primary Responsibilities and Essential Functions of the Position :
- Answer phones in a timely manner
- Process outgoing calls in a timely manner
- Troubleshoot basic technical issues, including making calls to doctors on time, shade, poor impressions and missing items or information
- Build solid relationships with staff members in customer offices, including participation in local, regional and state dental staff organizations
- Analyze remakes by customer and ensure any issues are resolved
- Perform cross-selling and sales calls
- Magic Touch : delete doctors, update accounts, enter doctor preferences to maintain an accurate database
- Schedule FedEx pickups when necessary and check FedEx tracking for individual offices
- Submit new doctors to LMS
- Responsible for Pricing
Manage price lists for ADL and IDA
Skills and Abilities Required :
Minimum Education and Experience Required :
Hazardous Materials or Equipment Used :
Physical Requirements :
