Why You Should Join the Service Experts Team?
Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT!
Service Experts offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs. Following is a summary of the many benefits that could be available to you as a Service Experts valued employee.
- Competitive Pay, including incentive opportunities for many positions
- Paid Time Off and Company Holiday Pay
- Medical / Dental / Vision Insurance programs
- 401(k) Retirement Savings Plan with company matching contributions
- Life Insurance, for you and options you can elect for your family
- Short-term and Long-term disability insurance options, that protects you and your family if you are unable to work
- Supplemental benefit programs such as : Legal advice, pet insurance, health advocacy programs
- World Class Training opportunities through our Experts University
- Career Development opportunities
Position Summary :
The Plumbing Manager leads staff members that install, repair and maintain plumbing in both residential and commercial buildings. The Plumbing Manager routinely works directly with plumbers, service and install technicians, dispatch personnel, sales reps, and other managers to ensure customer satisfaction while meeting departmental goals and objectives. Serving as a senior company representative, the Plumbing Manager often communicates directly with customers, vendors and suppliers to ensure accurate communication of job or project status and requirements.
Key Responsibilities
The Plumbing Manager directs daily operations of the Plumbing Service Department by successfully performing the following tasks, duties and responsibilities :Schedules, directs and provides technical support for plumbers to meet service demands and customers' expectationsRecruits, interviews, hires and trains plumbers and apprentice plumbers as required meeting workload demands, and company or customer expectations and requirementsSupervises and directs the plumbers to effectively perform the functions of plumbing repair, replacement, installation and other duties as required to ensure customer satisfaction.Reviews plumbers' work to ensure quality meets established standards, techniques and safety requirements; makes recommendations as requirements to improve quality and productivityResponsible for plumbers and apprentice plumbers' performance appraisals, reviews and for setting improvement goals per company requirementsEstablishes and maintains a regular training program to ensure that plumbers and apprentice plumbers are properly trained on latest service techniques and safety procedures for equipment and general working conditionsConducts group and one-on-one meetings with plumbers as required for training, evaluation and general communication; participates and / or conducts regularly scheduled departmental safety / informational meetingsCommunicates regularly with dispatch to ensure that personnel are being scheduled properly by skill level, efficiency and training requirementsCommunicates daily with dispatch reporting on project information, estimated time to complete jobs, labor hours and parts or material usedMaintains communication with vendors and factory personnel concerning warranty issues, product recall notices, operational problems with products, premature failures and other issues as they apply to products and equipment sold and serviced by the Plumbing DepartmentDevelops and monitors budgets, goals and objectives to insure departmental profitabilityReviews work orders, invoices and time reports for accuracy, and to ensure timely cash flow and maintain minimal account receivablesSpecifies and makes sure that required parts are ordered in timely fashion to ensure work deadlines are metEnsures that all company / department policies are being followed by all plumbing staffOversees assigned service vehicles, monitors vehicles to ensure they are being maintained and operated as required and used according to company policyMonitors service vehicles to ensure they are in an acceptable condition to allow plumbers to efficiently work out of the vehicle, and that an adequate inventory of parts and material are maintainedGenerate sales leads; and promotes and develops maintenance / service agreements; estimates and generates bids for contract projects / workManages larger installation, start-up and commissioning projects; coordinates and directs a team of plumbers and / or installing contractors; performs prestart-up inspections and completes turnover of equipment to ownerWork with other departmental managers to meet company and departmental goals and objectivesOther tasks and responsibilities as required maintaining efficient department operationsDesired Skills & Qualifications
Excellent customer service and sales skillsFive years Plumbing Management related experience; or an equivalent combination of education and experienceSome post-high school education from college, trade school or militaryExhibit an in-depth knowledge and understanding of Plumbing tradesHas the ability to read, interpret, utilize and train on blueprints, manuals, schematics and control circuits related to Plumbing systemsTechnical aptitude with knowledge of local codes and an ability to use resources at hand to find solutionsExcellent leadership skills to enhance team productivity and standards of work producedExcellent verbal and written communication skills; and strong conflict management skillsDetail oriented and highly organized with the ability to handle multiple tasks and assignmentsGood computer skills : knowledge of and proficiency in common office applications such as MS Word, Excel, Outlook and general software navigationMaster Plumber or Journeyman License (with ability to be license holder for office if needed)Possess a strong personal desire for improvement; and the desire to motivate technicians to be better tomorrow than they are todayHave a clean, neat and professional appearance; a top performer who can instill pride of workmanship in himself and in othersValid driver's license with a clean driving record and backgroundAbility and willingness to work non-standard schedule : nights, weekends and holidays as / if required
