What are the responsibilities and job description for the Plumbing Service Supervisor position at Neal Harris - Service Experts?
About the Role:
The Plumbing Manager plays a critical role in ensuring the success of Neal Harris - Service Experts' Plumbing Service Department. As the leader of the team, you will be responsible for overseeing daily operations, ensuring customer satisfaction, and meeting departmental goals.
- This role demands strong leadership skills, technical expertise, and effective communication to navigate complex plumbing issues and make informed decisions
Key Responsibilities:
The Plumbing Manager directs daily operations by scheduling, directing, and providing technical support for plumbers. This includes recruiting, interviewing, hiring, and training plumbers and apprentice plumbers as required. The manager also supervises and directs plumbers to effectively perform plumbing repair, replacement, installation, and other duties to ensure customer satisfaction.
- Reviews plumbers' work to ensure quality meets established standards, techniques, and safety requirements; makes recommendations for improvement
- Responsible for plumbers and apprentice plumbers' performance appraisals, reviews, and setting improvement goals per company requirements
- Maintains a regular training program to ensure plumbers are properly trained on latest service techniques and safety procedures
Desired Skills & Qualifications:
- Excellent customer service and sales skills
- Five years plumbing management-related experience or an equivalent combination of education and experience
- Some post-high school education from college, trade school, or military
- Exhibit in-depth knowledge and understanding of plumbing trades
- Ability to read, interpret, utilize, and train on blueprints, manuals, schematics, and control circuits related to plumbing systems
