Practice Manager

Description

Are you passionate about making a difference in the lives of underserved communities?  

 

Do you thrive in a role that allows you to lead and coordinate community health initiatives to improve the well-being of adults, children, and families?  

 

If so, we have the perfect opportunity for you! 

 

Near North Health, a longstanding pillar of Chicago's healthcare landscape, is seeking a visionary and compassionate Practice Manager to join our dedicated team. Since our inception in 1966, we have remained committed to our mission of providing accessible, affordable, and high-quality primary healthcare services to all, regardless of their financial circumstances. 

 

As Practice Manager you will play a pivotal role in our mission to serve primarily low-income uninsured or underinsured residents of Chicago's medically underserved communities by overseeing the day-to-day operations of assigned clinical sites to ensure seamless patient flow and service delivery. . Your leadership and managerial skills, will further solidify our position as one of the largest providers of community-based primary care in the city. 

 

Key Responsibilities:

 

1.  Operational Excellence: 

• Monitor and manage clinic schedules, patient appointments, and provider availability to optimize patient access. 
• Ensure compliance with all federal, state, and local regulations, as well as organizational policies and procedures. 

 

2.  People and Culture: 

• Demonstrates Near North Health’s Code of Ethics commitments, driving a culture that aligns with the organization’s mission, vision and values. 
• Supervise, mentor, and evaluate clinical and administrative staff in collaboration with leadership, including scheduling, hiring, onboarding, training, and performance management.

 

3.  Quality and Patient Care: 

• Implement and monitor quality improvement initiatives to enhance patient care and safety. 
• Ensure patient satisfaction by addressing concerns, improving service delivery, and maintaining a patient-centered approach. 
• Work collaboratively with Director of Risk Management to develop and implement risk management strategies to minimize liability and ensure a safe environment for patients and staff. 

 

4.  Financial Sustainability and Stewardship: 

• Assist in the development and management of the clinic budget, including monitoring expenses and identifying cost-saving opportunities. 
• Work with revenue cycle manager to ensure accurate billing and coding practices to maximize revenue and minimize errors. 

 

5.  Innovation and Integration 

• Implement new programs, services, and technologies to improve clinic performance and patient outcomes. 

 

6.  Community Engagement  

• Collaborate with other departments and external partners to support organizational initiatives. 

 

7.  Performance Criteria 

• Drives outcomes through the monitoring of Key Performance Indicators (KPIs) that measure how effectively Near North Health is meeting its mission. The KPIs will fall under the strategic pillars: operational excellence, people and culture, quality and patient care, financial sustainability and stewardship, innovation and integration, and community engagement. 

Qualifications

Required Licensure and/or Certification: Bachelor’s degree in Healthcare Administration, Business Administration, Nursing, or a related field (Master’s degree preferred). 

 

Skills:  

• Minimum of 5 years of experience in healthcare management, preferably in a Federally Qualified Health Center (FQHC) or similar setting. 
• Strong leadership and team-building skills with the ability to motivate and manage a diverse staff. 
• Excellent communication and interpersonal skills to interact effectively with peers, patients, staff, providers, and external partners. 
• Proven ability to manage clinic operations, including scheduling, budgeting, and quality improvement initiatives. 
• Knowledge of healthcare regulations, billing, and coding practices. 
• Proficiency in electronic health records (EHR) systems and other healthcare technologies. 
• Commitment to providing high-quality, patient-centered care and improving health outcomes for diverse communities. 

 

Physical Requirements: 

• Ability to sit, stand, and walk for extended periods. 

• Occasionally lift and carry items weighing up to 25 pounds. 

• Ability to work in a fast-paced environment and handle multiple priorities simultaneously. 

 

Working Conditions: 

• Work is typically performed in a clinical setting with regular interaction with patients, staff, and providers. 
• Occasional travel between clinic sites may be required. 

 

Other Requirements:   Saturday hours, evening hours and/or may be required to work at a different site. 

 

To review the full job description, click here.

 

Why Join Near North Health: 

 

At Near North Health, we believe that everyone deserves access to quality healthcare, regardless of their financial circumstances. By joining our team, you will become part of an organization dedicated to making a positive impact in the lives of the most vulnerable members of our community. You will have the opportunity to lead and innovate community health initiatives that bring about meaningful change. 

 

We offer a competitive salary and benefits package, as well as a supportive and collaborative work environment that values the contributions of every team member. As Practice Manager, you will have the chance to create a lasting legacy in the communities we serve. 

 

How to Apply: 

If you are excited about this opportunity and believe you have the skills and passion to lead our clinical nutrition department, we encourage you to apply today! Please submit your resume and a compelling cover letter detailing your relevant experience and vision for community health at Near North Health by completing the information to the right, uploading your resume and clicking “Start Application”. 

 

Near North Health is an equal opportunity employer and welcomes candidates from diverse backgrounds to apply. Let's work together to make a difference in the lives of our community members! 

 

Join us at Near North Health and be a part of a legacy of care and compassion that spans generations. Apply now and let your impact be felt far beyond our nine health centers and nutrition site. Together, we can build a healthier, stronger Chicago for all.