What are the responsibilities and job description for the Customer Success Engineer position at Neara?
Neara is a high-growth, venture-backed Series C, tech company headquartered in Sydney, Australia. Recognized as one of the Times 100 Most Influential Companies of 2024, our vision is to change how the world operates, builds and designs critical infrastructure. We work with 75% of the utilities in Australia and New Zealand and are rapidly expanding across the US and Europe. Our mission is to revolutionize the utilities industry with our 3D digital network model, enabling utilities to future-proof their infrastructure and navigate the clean energy transition.
We’re excited to hire our first on-site Customer Success Engineer here at Neara! The Customer Success Engineer will work as a technical platform resource to enterprise level customers and uncover new opportunities for the business. We’re looking for individuals with extensive technical knowledge and strong communication skills to build credibility with utility professionals and identify growth opportunities.
Our training is fast-paced, designed to bring you up to speed on our software along with our related processes, and you'll be joining our customer success team to work directly with new customers on-site. This position requires significant learning to be proficient with the industry, our products and the value it offers.
What You Will Do
Please note, you will require current and unrestricted working right to be considered for the role. Unfortunately we are not in a position to offer visa sponsorship at this time.
No agencies or third party service providers please
We’re excited to hire our first on-site Customer Success Engineer here at Neara! The Customer Success Engineer will work as a technical platform resource to enterprise level customers and uncover new opportunities for the business. We’re looking for individuals with extensive technical knowledge and strong communication skills to build credibility with utility professionals and identify growth opportunities.
Our training is fast-paced, designed to bring you up to speed on our software along with our related processes, and you'll be joining our customer success team to work directly with new customers on-site. This position requires significant learning to be proficient with the industry, our products and the value it offers.
What You Will Do
- Work closely with customers to develop a deep understanding of their business and provide personalized technical guidance to push the capabilities of the Neara platform
- Act as an ongoing technical expert to provide technical upkeep on use cases and advise on best practice
- Collaborate with Deployment and Customer Success teams to drive growth, establish standardized processes and technical support frameworks
- Conduct in-depth training sessions and tailored workshops tailored to customer needs
- Drive customer report configurations and integrations of datasets
- Assess and address gaps in deployment and best practices, translating them into action plans for improvement
- Uncover insights about client needs and opportunities to communicate back to sales team
- Track record in technical implementation or solution engineering
- Exposure to account strategy, client management and communication within a large consulting organization
- Demonstrated experience with programming and data integration, including macros or other software languages
- Natural problem solving and executive communication skills
- Self-motivated learner with ability to adapt quickly
- Previous exposure to utility design systems is highly advantageous
- Engineering degree valuable but not essential
- Rare opportunity to work on cutting edge platform-led products and shape their evolution.
- Competitive compensation package, including equity
- Flexible hours and working arrangements
- Significant opportunity for career development and acceleration
- Excellent PTO, Healthcare and 401K program
Please note, you will require current and unrestricted working right to be considered for the role. Unfortunately we are not in a position to offer visa sponsorship at this time.
No agencies or third party service providers please
