What are the responsibilities and job description for the Dispatcher position at NearU?
Carolina Air, a NearU Company in Carthage, NC is seeking Dispatchers!
At Carolina Air, a NearU Company, we are committed to our employees, to their development, and to their work-life balance.
We respect you; we value you; we are NearU! Join our team to have the career and life that you deserve.
NearU is taking the traditional home services career path in an exciting new direction. We want you to be a part of that change. The success of our mission hinges on the success of our employees, which is why we dedicate more resources, time, and training for our people than any other home services company. Higher pay. Better benefits. More opportunities. Welcome to your new career at NearU.
Job Benefits:
- A supportive, employee-centered work environment
- Personalized career development tailored to your unique skills and goals
- Competitive weekly pay
- Continuous training opportunities for all team members
- Stability throughout the year with potential overtime
- Ample chances for career advancement
- Comprehensive benefits, including medical, dental, life insurance, long-term and short-term disability, and more
- 10 paid holidays annually
- Immediate accrual of paid time off (PTO)
- 401(k) matching
- A family-friendly workplace
Key Responsibilities:
- Deliver fast, friendly, and engaging customer service to both internal and external clients
- Manage incoming calls regarding services, billing, and other inquiries
- Schedule appointments for service and estimates promptly
- Make outbound calls to confirm, schedule, and survey appointments when not dispatching
- Resolve customer concerns and provide effective solutions
- Track technician time-in and time-out accurately, and close out jobs
- Provide support to schedulers when needed
- Escalate issues as necessary and ensure follow-up for proper resolution
- Other duties as assigned by management
Key Competencies:
- Strong sense of honesty and integrity
- Excellent communication skills, both written and verbal
- Well-organized with the ability to handle multiple tasks simultaneously
- Strong critical thinking and problem-solving abilities
- Comfortable working under pressure
- Team-oriented but also capable of making independent decisions
- Attention to detail
- Quick to learn and adapt to new skills
- Proven ability to handle high volumes of work with precision
- Basic knowledge of Microsoft Office applications
- Familiarity with Service Titan is a plus
Requirements:
- High school diploma or equivalent
- 0-2 years of dispatch experience
- HVAC/Plumbing/Electrical industry experience is a bonus, but not required
- Ability to sit for extended periods
All candidates are subject to pre-employment drug screenings and background checks
We consider all applications based on demonstrated education, experience and skills.
NearU is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, NearU may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
