IT Systems Support Analyst

Primary Role in the Organization:
Provide first level support for hardware, software and peripherals.

Reports To: 

Manager, MIS

Supervises: 

None

Responsibilities:

1. Setup and maintain computer hardware, software and peripherals for production and office areas.
2. Setup and support of telephone, security camera and copier systems.
3. Maintain network connections for production and office areas.
4. Maintain organization of storage areas and inventory of equipment. 
5. Provide training and support to end users and staff on computer operations. 
6. Receive and respond to incoming calls, pages, and/or emails regarding PC and/or hardware problems. Sometimes requires off-shift support.
7. If necessary, liase with the third party support and PC equipment vendors.
8. Other duties as requested.

Qualifications:

A.  Experience

1.)  Previous (system) experience a must. 

2.)  Minimum 2 years experience preferred or Associates Degree in field.

B.  Education

High School Diploma or GED equivalent.

Additional IT networking education preferred.

Requirements:

A.  Physical Demands

1. Must be able to lift 50 lbs on an occasional basis. 
2. Must be able to walk, sit, and stand for lengthy periods of time. 
3. Must be able to climb ladder, work in High Lift, and on Aerial Platform.

B.  Equipment Usage

Knowledge of computers, printers, phones, etc..

C.  Mental/Cognitive Demands      

1. Excellent technical knowledge of network and PC hardware.
2. Hands-on hardware troubleshooting experience. 
3. Working technical knowledge of current network protocols, operating systems, and standards.
4. Ability to operate tools, components, and peripheral accessories.
5. Able to read and understand technical manuals, procedural documentation, and OEM guides.
6. Ability to conduct research into PC issues and products as required.
7. Effective interpersonal skills and relationship building skills.
8. Strong written and oral communication skills.
9. Ability to present ideas in user-friendly language.
10. Understanding of the organizations goals and objectives.
11. Self-motivated and directed.
12. Good attention to detail.
13. Analytical and problem-solving abilities.
14. Ability to effectively prioritize and execute tasks in high-pressure environment.
15. Strong customer service orientation.
16. Able to work flexible hours (weekends and overtime).
17. Able to work unsupervised.