What are the responsibilities and job description for the IT Systems Support Analyst position at Neaton Rome?
IT Support Job Summary
We are seeking a service-oriented and self-motivated professional to join our IT support team. In this role, you will work on maintaining and monitoring the computer systems and networks for our business. You will be tasked with solving complex technical issues and will also collaborate with team members across all departments to assist them with their technical requirements.
IT Support Duties and Responsibilities
- Install and configure software and computer systems.
- Troubleshoot and resolve issues with software hardware or network.
- Walk colleagues or clients through steps to help them resolve their technical problems.
- Maintain procedures and reports that provide technical support to the entire organization.
- Analyze records and logs to spot underlying trends and potential issues.
- Support the implementation of new solutions or applications.
- Establish accounts for new users and assist with password or login problems.
- Test, evaluate, and make decisions about new technology for the business.
- Participate in business-wide meetings to provide insight into technical requirements.
- Receive and respond to incoming calls, pages and/or emails regarding PC and/or hardware network problems. Sometimes requires off-shift support.
- Work as liaison with the corporate MIS team as needed.
- Maintain network locations for production and office areas.
- Maintain organization of storage areas and inventory of equipment
IT Support Requirements and Qualifications
- Associate or bachelor’s degree in computer science or a related field.
- 3 years of experience in a technical support role.
- Certifications are preferred, but not required.
- Working knowledge and expertise with a variety of software, hardware, and applications & Windows server
- Willingness to solve complicated problems and see projects through to completion.
- Analytical skills to study problems and records and identify solutions.
- Team-oriented attitude to help other colleagues and departments with technical problems.
- Strong interpersonal communication and relationship-building skills.
- Ability to manage time and effectively prioritize numerous projects at one time.
