Child Support Enforcement Supervisor

The State of Nebraska, Department of Health and Human Services is seeking a Child Support Enforcement Supervisor for the Division of Children and Family Services. This position oversees staff within the Child Support Enforcement Unit.

Are you a compassionate, results-driven professional with the skills necessary to provide leadership within an organization that helps children and families care for themselves resulting in healthier families and safer, more prosperous communities? If so, WE NEED YOU!

“You have the passion, we have the opportunities – let’s make a difference for Nebraskans”

Under limited supervision, the Child Support Enforcement Supervisor, supervises a team of Child Support workers who provide services to assist in obtaining and enforcing child support and medical support that is ordered by the court and collaborate among federal, State, and local governments in all 50 states and U.S. territories; performs related work as required.

Examples of Work

The Child Support Enforcement Operations Supervisor oversees staff within the Child Support Enforcement Unit.

This position:

• Plans, assigns, and directs the work activities of staff to facilitate the attainment of the unit's work goals and to ensure the consistent application of administrative, technical and program policies, procedures, and standards.

• Confers with and advises staff to exchange information on and/or explain eligibility criteria, work policies, procedures, and standards, and to identify the characteristics and impact of work problems and formulate possible solutions.

• Compares work performance and/or products of staff within established standards to determine and recommend personnel actions such as appointments, promotions, disciplinary actions grievance dispositions, status changes, and separations to agency management staff, to identify employee training needs, and to improve career advancement potential.

• Reports on cases, client concerns, special issues, or other matters to inform management staff of the current status of program activities.

• Promotes community awareness of agency program activities/needs to develop community resources, to improve and expand intra-agency services, and/or to promote an understanding of the agency's role in the child support enforcement program.

• Attends training sessions, professional conferences, and other development activities to learn or improve job related knowledge and procedures, to obtain resource materials, and to exchange ideas.

Hiring rate: $23.482 per hour – Exempt

Work Schedule: Monday – Friday; 8:00 AM – 5:00 PM

Dress Attire: Business Casual

REQUIREMENTS:

A Bachelor's degree in a closely related area such as: social work; counseling/guidance; psychology; sociology; human development; mental health care; education; criminal justice; public or business administration; accounting; law enforcement; or English.

AND

One year experience leading, coordinating, directing, monitoring and/or supervising others within an eligibility/client service function/program in a public or private agency including responsibility for such duties as: employee selection, promotion, or evaluation; training; answering questions about policies and procedures; developing work schedules; assigning work loads, developing performance standards; or evaluating/reviewing work assignments and operations workflow.

OR

24 semester hours of post high school coursework in social work; counseling/guidance; psychology; sociology; human development; mental health care; education; criminal justice; public business administration; accounting; law enforcement; English or a closely related area.

AND

One year experience leading, coordinating, directing, monitoring and/or supervising others within an eligibility/client service function/program in a public or private agency, including responsibility for such duties as: employee selection, promotion, or evaluation; training; answering questions about policies and procedures; developing work schedules; assigning workloads, developing performance standards; or evaluating/reviewing work assignments and operations workflow.

AND

Two years of experience in eligibility determination for major Income Maintenance programs or child support services; in developing contacts with local community organizations and their resources and experience in other areas of social services delivery involving close contact with client/applicants OR experience in a judicial or law enforcement organization or credit and collections organizations involving close contact with clients/applicants in a decision-making role.

PREFERRED:

• Experience in a supervisory role, child support either private/public sector or experience in case management and informal leadership.
• One year experience in child support/CHARTS system.
• One or more year experience using eligibility determination N-FOCUS system.
• Excellent customer service skills.
• One or more year experience analyzing, interpreting, and applying regulations for decision making.

Knowledge, Skills and Abilities

Knowledge of: the principles and techniques of supervision; work performance and other standards development; instruct staff in policies and procedures; child support enforcement policies, procedures, and programs; agency policies, procedures, and programs; federal and state laws pertinent to agency programs; agency forms and communication practices; federal and state laws and agency regulations, policies, and guidelines concerning confidentiality, release of client information, and child support enforcement.

Ability to: develop performance standards and apply to work related situations; plan and assign work of subordinate staff, coordinate case assignments and workloads, organize and maintain case records; interpret and apply agency guidelines covering the program and or individual case situations; communicate effectively with clients, co-workers, supervisors and other staff, courts and judicial system to exchange case information and discuss case assessments and decisions; determine compliance with agency guidelines concerning policies.

Job Type: Full-time

Pay: From $23.48 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Loan forgiveness
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

Experience:

• Social work: 1 year (Required)
• Eligibility Determination: 1 year (Required)
• analyzing, interpreting and applying regulations: 1 year (Required)
• Customer Service Skills: 1 year (Required)
• Case Management: 1 year (Required)
• Leadership: 1 year (Required)
• Supervisory: 1 year (Required)

Ability to Commute:

• Lincoln, NE 68508 (Required)

Ability to Relocate:

• Lincoln, NE 68508: Relocate before starting work (Required)

Work Location: In person

Salary : $23