What are the responsibilities and job description for the Hotline Child and Family Services Specialist Supervisor position at Nebraska Department of Health and Human Services?
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Hiring Agency
Health & Human Services - Agency 25
Location:
Omaha, NE
Hiring Rate
$31.115
Job Posting
JR2025-00013156 Hotline Child and Family Services Specialist Supervisor (Evergreen) (Open)
Applications No Longer Accepted On (If no date is displayed, job is posted as open until closed):
02-11-2025
Job Description
The Department of Health and Human Services in Omaha NE is looking for a Hotline Child and Family Services Specialist Supervisor with excellent communication, organizational, and leadership skills to supervise a team of Child and Family Services Specialists! "You have the passion; we have the opportunities – let’s make a difference for Nebraskans.”
Directs the operations of a Hotline team of Child and Family Services Specialist workers to ensure the application of administrative and/or program policies and plans to work activities and to facilitate through advice and consultation the resolving of problems in the delivery of casework services and all records are compliant.
Minimum Qualifications: A Bachelor's degree in social work, psychology, sociology, counseling, human development, mental health care, education, criminal justice or other closely related area. Experience performing case management responsibilities in protective services, alcohol/drug abuse, juvenile justice probation, counseling or social services delivery AND experience leading, coordinating, directing, monitoring, and/or supervising others.
Preferred Qualifications: 2 years experience as a Child and Family Services Specialist, preferably within the last 1-2 years; mentoring, coaching or leading a team, supervisory experience a plus. On-call rotation monthly is required.
Other: Valid driver's license and the ability to provide independent authorized transportation is required. Travel for team meetings could be required.
Knowledge of: the principles and techniques of supervision; the principles practices of direct case management including assessment, analyzing critical information, plan development and implementation; the importance of families/individuals having normal life experiences that are consistent with age, gender, culture and community setting; the value and importance of families/individuals having the right and ability to make decisions; federal laws and regulations concerning confidentiality, release of client information and social service delivery; State laws on the abuse and neglect of individuals; training methods and procedures; work performance or other standards development; employee performance evaluation; program analysis/evaluation; policy development; juvenile delinquent behavior; vulnerable adult issues.
Skill in: interviewing customers to collect and elicit essential information and progress; openly and honestly discussing concerns with others in a non-judgmental way; using a keyboard.
Ability to: plan, assign, direct, and evaluate the work of subordinate staff; protect confidential information; communicate electronically, on paper or in person electronically, on paper or in person with customers, co-workers, supervisors and staff to exchange case information and assessments; work effectively with community service providers, law enforcement, the court and legal systems and vulnerable adults’ families and/or advocates; treat people with dignity regardless of behavior; respond flexibly and adapt to new or changing circumstances; manage time and workflow of oneself and that of others to meet deadlines; exhibit a sense of fairness; understand/interpret psychological medical and legal reports; be available to children, families and vulnerable adults through regular and predictable work attendance; demonstrate professionalism; operate basic computer software and hardware.
Benefits
We offer a comprehensive package of pay, benefits, paid time off, retirement and professional development opportunities to help you get the most out of your career and life. Your paycheck is just part of your total compensation.
Check out all that the State of Nebraska has to offer! Benefit eligibility may vary by position, agency and employment status. For more information on benefits, please visit: https://statejobs.nebraska.gov/index.html#benefits
Equal Opportunity Statement
The State of Nebraska values our teammates as well as a supportive environment that strives to promote diversity, inclusion, and belonging. We recruit, hire, train, and promote in all job classifications and at all levels without regard to race, color, religion, sex. age, national origin, disability, marital status or genetics.
Current employees of the State of Nebraska should NOT apply on this external career. Instead go to Workday and access the Jobs Hub - Internal Apply app from your home landing page.
Hiring Agency
Health & Human Services - Agency 25
Location:
Omaha, NE
Hiring Rate
$31.115
Job Posting
JR2025-00013156 Hotline Child and Family Services Specialist Supervisor (Evergreen) (Open)
Applications No Longer Accepted On (If no date is displayed, job is posted as open until closed):
02-11-2025
Job Description
The Department of Health and Human Services in Omaha NE is looking for a Hotline Child and Family Services Specialist Supervisor with excellent communication, organizational, and leadership skills to supervise a team of Child and Family Services Specialists! "You have the passion; we have the opportunities – let’s make a difference for Nebraskans.”
Directs the operations of a Hotline team of Child and Family Services Specialist workers to ensure the application of administrative and/or program policies and plans to work activities and to facilitate through advice and consultation the resolving of problems in the delivery of casework services and all records are compliant.
- Plans, assigns, directs, and evaluates the work of staff members including recommending personnel actions related to selection, disciplinary procedures, performance, leaves of absence, grievances, work schedules and assignments to ensure efficient and effective accomplishment of work. Trains and Manages 6 or more CFSS Specialists in the policies and procedures of the CFSS Hotline.
- CFS Hotline Specialists answer and receive all abuse and neglect hotline calls and reports coming in via mail, eFax, website, and email.
- Gathers necessary information from incoming callers using professional interviewing skills and knowledge to seek collateral information from others. Provide customer service to callers, collateral contacts and professionals, Law Enforcement, and other stakeholders that hotline staff come in contact with daily.
- Using critical analysis, the hotline specialist will determine the urgency of the call and ensure proper LE and HHS response to immediate safety for children and vulnerable adults. Provides de-escalation and assessment over the phone and referrals to community agencies, resources, or other information as needed.
- May be required to work non-traditional hours, shifts and holiday. Assesses and ensures child, youth and vulnerable adult safety, permanency and well-being while making reasonable efforts to solidify, preserve, strengthen, and maintain family unity.
- Reviews all accessible information in NFOCUS and other data sources to assess the history and other risk factors involved with the abuse and neglect report. Analyzes all gathered information and apply the SDM Intake tool to make a screening and priority decision and determine any immediate safety action needed. Contacts law enforcement as needed. Distribute all intakes to proper law enforcement and the local DHHS office
- Make all contacts needed for priority 1 intakes and ensure LE is informed of community crime and immediate safety issues. Provides technical assistance and support to the field.
- Plans and provides social/protective casework services to customers to handle individual complex and difficult cases and to ensure the needs of the customers are met.
Minimum Qualifications: A Bachelor's degree in social work, psychology, sociology, counseling, human development, mental health care, education, criminal justice or other closely related area. Experience performing case management responsibilities in protective services, alcohol/drug abuse, juvenile justice probation, counseling or social services delivery AND experience leading, coordinating, directing, monitoring, and/or supervising others.
Preferred Qualifications: 2 years experience as a Child and Family Services Specialist, preferably within the last 1-2 years; mentoring, coaching or leading a team, supervisory experience a plus. On-call rotation monthly is required.
Other: Valid driver's license and the ability to provide independent authorized transportation is required. Travel for team meetings could be required.
Knowledge of: the principles and techniques of supervision; the principles practices of direct case management including assessment, analyzing critical information, plan development and implementation; the importance of families/individuals having normal life experiences that are consistent with age, gender, culture and community setting; the value and importance of families/individuals having the right and ability to make decisions; federal laws and regulations concerning confidentiality, release of client information and social service delivery; State laws on the abuse and neglect of individuals; training methods and procedures; work performance or other standards development; employee performance evaluation; program analysis/evaluation; policy development; juvenile delinquent behavior; vulnerable adult issues.
Skill in: interviewing customers to collect and elicit essential information and progress; openly and honestly discussing concerns with others in a non-judgmental way; using a keyboard.
Ability to: plan, assign, direct, and evaluate the work of subordinate staff; protect confidential information; communicate electronically, on paper or in person electronically, on paper or in person with customers, co-workers, supervisors and staff to exchange case information and assessments; work effectively with community service providers, law enforcement, the court and legal systems and vulnerable adults’ families and/or advocates; treat people with dignity regardless of behavior; respond flexibly and adapt to new or changing circumstances; manage time and workflow of oneself and that of others to meet deadlines; exhibit a sense of fairness; understand/interpret psychological medical and legal reports; be available to children, families and vulnerable adults through regular and predictable work attendance; demonstrate professionalism; operate basic computer software and hardware.
Benefits
We offer a comprehensive package of pay, benefits, paid time off, retirement and professional development opportunities to help you get the most out of your career and life. Your paycheck is just part of your total compensation.
Check out all that the State of Nebraska has to offer! Benefit eligibility may vary by position, agency and employment status. For more information on benefits, please visit: https://statejobs.nebraska.gov/index.html#benefits
Equal Opportunity Statement
The State of Nebraska values our teammates as well as a supportive environment that strives to promote diversity, inclusion, and belonging. We recruit, hire, train, and promote in all job classifications and at all levels without regard to race, color, religion, sex. age, national origin, disability, marital status or genetics.
Current employees of the State of Nebraska should NOT apply on this external career. Instead go to Workday and access the Jobs Hub - Internal Apply app from your home landing page.
Salary : $31
