What are the responsibilities and job description for the Software Support Specialist position at Nebraska Department of Health and Human Services?
The work we do matters!
Hiring Agency
Health & Human Services - Agency 25
Location:
Lincoln, NE
Hiring Rate
$18.811
Job Posting
JR2025-00015368 Software Support Specialist (Open)
Applications No Longer Accepted On (If no date is displayed, job is posted as open until closed):
04-21-2025
Job Description
The Central Operations and Materiel Services (COMS) Department of the Department of Health and Human Services (DHHS) is dedicated to ensuring the security and efficiency of our facilities across the state. As a Software Support Specialist, you will play a key role in maintaining and managing building security systems, ensuring safety protocols, and supporting our long-term care system.
We offer a collaborative work environment that promotes growth and work-life balance, making it a great opportunity for those looking to develop professionally while contributing to an important cause.
What We Offer
We reward our employee’s hard work with a friendly and supportive work environment and a comprehensive benefits package that includes:
State-matched retirement contribution of 156%!
13 paid holidays
Generous leave accruals that begin immediately
Military leave
Tuition reimbursement program
Dependent tuition reimbursement program with partnering Nebraska community colleges.
Public Service Loan Forgiveness Program (PSLF) through the Federal government
79% employer-paid health insurance plans
Dental and vision insurance plans
Employer-paid $20,000 life insurance policy
Wide variety and availability of career advancement as the largest and most diverse employer in the State
Training and Development based on your career aspirations.
Employee Assistance Program
What You Will Do
As the Software Support Specialist for DHHS Central Operations, you will manage and support various security systems across 73 locations, including 7 24/7 secure facilities.
Your Key Responsibilities Will Include
Corrigo Software Management: Program and configure Corrigo (Central Operations Work Order Management System) software to manage the flow of work orders and identify change necessary to the infrastructure of the system to better suit DHHS needs. Set up new sites, users, events, and groups within the system.
Procore Software Management: Program and configure Procore (Project Management Software for the Central Operations Department) to assist in properly managing multiple projects. Set up new sites, users, events, and groups within the system.
C-CURE Software Management: Program and configure C-CURE software to manage secure locations, doors, access groups, and other security settings. Set up new sites, users, events, and groups within the system.
Field Troubleshooting & Maintenance: Troubleshoot and resolve security system issues both remotely and on-site. Handle software and hardware issues related to badge readers, servers, door hardware, and cameras. Ensure security systems function optimally.
Building Systems & Installations: Ensure electrical systems are compatible with security components. Use hand and power tools to install, replace, and maintain security cameras, badge readers, and door components.
Site Assessments & Emergency Response: Conduct site assessments during emergencies (e.g., floods, power outages) and recommend closures or modifications to building access. Notify leadership and HR as necessary, and lead recovery efforts across multiple locations.
Training & Development: Develop and deliver training on building access control procedures and unauthorized entry prevention for staff and security personnel.
Building Plans & Security Analysis: Read and interpret building plans and technical drawings to determine secure access points and ensure compatibility with security requirements and budget.
Coordination & Support: Provide backup for move coordination, managing office furniture, fixtures, and equipment (FFE) changes across locations, ensuring seamless transitions and minimal disruptions.
What We're Looking For
We're seeking a dedicated professional who thrives in a dynamic environment and can manage multiple priorities, especially in high-pressure situations.
Requirements / Qualifications
Minimum Qualifications: At least one year of post high school coursework or experience in: administration, office management, accounting, finance, planning, policy analysis and implementation, administrative/management analysis, operations research, program evaluation, research, or similar fields or in a field related to the programs or functions of the employing agency.
Preferred Qualifications
Knowledge, Skills & Abilities
Benefits
We offer a comprehensive package of pay, benefits, paid time off, retirement and professional development opportunities to help you get the most out of your career and life. Your paycheck is just part of your total compensation.
Check out all that the State of Nebraska has to offer! Benefit eligibility may vary by position, agency and employment status. For more information on benefits, please visit: https://statejobs.nebraska.gov/index.html#benefits
Equal Opportunity Statement
The State of Nebraska values our teammates as well as a supportive environment that strives to promote diversity, inclusion, and belonging. We recruit, hire, train, and promote in all job classifications and at all levels without regard to race, color, religion, sex. age, national origin, disability, marital status or genetics.
Current employees of the State of Nebraska should NOT apply on this external career. Instead go to Workday and access the Jobs Hub - Internal Apply app from your home landing page.
Hiring Agency
Health & Human Services - Agency 25
Location:
Lincoln, NE
Hiring Rate
$18.811
Job Posting
JR2025-00015368 Software Support Specialist (Open)
Applications No Longer Accepted On (If no date is displayed, job is posted as open until closed):
04-21-2025
Job Description
The Central Operations and Materiel Services (COMS) Department of the Department of Health and Human Services (DHHS) is dedicated to ensuring the security and efficiency of our facilities across the state. As a Software Support Specialist, you will play a key role in maintaining and managing building security systems, ensuring safety protocols, and supporting our long-term care system.
We offer a collaborative work environment that promotes growth and work-life balance, making it a great opportunity for those looking to develop professionally while contributing to an important cause.
What We Offer
We reward our employee’s hard work with a friendly and supportive work environment and a comprehensive benefits package that includes:
State-matched retirement contribution of 156%!
13 paid holidays
Generous leave accruals that begin immediately
Military leave
Tuition reimbursement program
Dependent tuition reimbursement program with partnering Nebraska community colleges.
Public Service Loan Forgiveness Program (PSLF) through the Federal government
79% employer-paid health insurance plans
Dental and vision insurance plans
Employer-paid $20,000 life insurance policy
Wide variety and availability of career advancement as the largest and most diverse employer in the State
Training and Development based on your career aspirations.
Employee Assistance Program
What You Will Do
As the Software Support Specialist for DHHS Central Operations, you will manage and support various security systems across 73 locations, including 7 24/7 secure facilities.
Your Key Responsibilities Will Include
Corrigo Software Management: Program and configure Corrigo (Central Operations Work Order Management System) software to manage the flow of work orders and identify change necessary to the infrastructure of the system to better suit DHHS needs. Set up new sites, users, events, and groups within the system.
Procore Software Management: Program and configure Procore (Project Management Software for the Central Operations Department) to assist in properly managing multiple projects. Set up new sites, users, events, and groups within the system.
C-CURE Software Management: Program and configure C-CURE software to manage secure locations, doors, access groups, and other security settings. Set up new sites, users, events, and groups within the system.
Field Troubleshooting & Maintenance: Troubleshoot and resolve security system issues both remotely and on-site. Handle software and hardware issues related to badge readers, servers, door hardware, and cameras. Ensure security systems function optimally.
Building Systems & Installations: Ensure electrical systems are compatible with security components. Use hand and power tools to install, replace, and maintain security cameras, badge readers, and door components.
Site Assessments & Emergency Response: Conduct site assessments during emergencies (e.g., floods, power outages) and recommend closures or modifications to building access. Notify leadership and HR as necessary, and lead recovery efforts across multiple locations.
Training & Development: Develop and deliver training on building access control procedures and unauthorized entry prevention for staff and security personnel.
Building Plans & Security Analysis: Read and interpret building plans and technical drawings to determine secure access points and ensure compatibility with security requirements and budget.
Coordination & Support: Provide backup for move coordination, managing office furniture, fixtures, and equipment (FFE) changes across locations, ensuring seamless transitions and minimal disruptions.
What We're Looking For
We're seeking a dedicated professional who thrives in a dynamic environment and can manage multiple priorities, especially in high-pressure situations.
Requirements / Qualifications
Minimum Qualifications: At least one year of post high school coursework or experience in: administration, office management, accounting, finance, planning, policy analysis and implementation, administrative/management analysis, operations research, program evaluation, research, or similar fields or in a field related to the programs or functions of the employing agency.
Preferred Qualifications
- Experience with work order management systems (e.g., Corrigo) and project management systems (e.g., Procore).
- Familiarity with C-CURE security software or similar access control systems and troubleshooting/building security system maintenance.
- Basic understanding of electrical systems and their integration with security components.
- Ability to read building plans and technical drawings.
- Strong communication and training skills, with the ability to work under pressure, particularly in emergencies.
- Knowledge of security protocols, emergency response procedures, and vendor management for project coordination and cost-effective solutions
Knowledge, Skills & Abilities
- Knowledge: A solid understanding of security systems, especially C-CURE or similar software, as well as building systems and emergency management protocols.
- Skills: Expertise in troubleshooting security system issues, installing and maintaining security equipment, and using hand/power tools. Ability to create and deliver effective training on security and access protocols.
- Abilities: The ability to assess situations during both normal and emergency conditions, resolve issues quickly, and make decisions that prioritize security. You will manage multiple tasks and collaborate effectively with teams, vendors, and agencies.
Benefits
We offer a comprehensive package of pay, benefits, paid time off, retirement and professional development opportunities to help you get the most out of your career and life. Your paycheck is just part of your total compensation.
Check out all that the State of Nebraska has to offer! Benefit eligibility may vary by position, agency and employment status. For more information on benefits, please visit: https://statejobs.nebraska.gov/index.html#benefits
Equal Opportunity Statement
The State of Nebraska values our teammates as well as a supportive environment that strives to promote diversity, inclusion, and belonging. We recruit, hire, train, and promote in all job classifications and at all levels without regard to race, color, religion, sex. age, national origin, disability, marital status or genetics.
Current employees of the State of Nebraska should NOT apply on this external career. Instead go to Workday and access the Jobs Hub - Internal Apply app from your home landing page.
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