Unified Communications Technology Analyst

The work we do matters! Must apply through Workday account.

Job Description:

Join Our Team as a Unified Communications (UC) Technology Analyst – Transform Network and Video Conferencing Solutions!

Are you an expert in communications technology with a passion for network engineering and project management? Do you thrive in dynamic environments and have a deep understanding of network infrastructure and video conferencing systems? If so, we want you to join our team as a UC Technology Analyst at the Nebraska Department of Transportation (NDOT).

In this key role, you will play a central part in delivering cutting-edge network and collaboration technologies that directly enhance the way teams at NDOT work together. You’ll be responsible for leading projects that involve the integration and optimization of network infrastructure, video conferencing solutions, and support systems. As the primary point of contact, you’ll coordinate efforts across multiple teams, vendors, and stakeholders, ensuring seamless integration, timely delivery, and top-notch performance.

Why NDOT? At NDOT, you’ll have the opportunity to drive innovation and work on projects that have a real-world impact on the state of Nebraska. You’ll be part of a collaborative, fast-paced environment where your expertise will shape the future of communication technology across the organization.

If you’re ready to take your technical expertise to the next level and lead projects that enhance connectivity and collaboration, apply today! This is your chance to make a significant impact in a growing organization with a focus on technology, collaboration, and connectivity.

We reward our employee’s hard work with a friendly and supportive work environment and a comprehensive benefits package that includes:

• State-matched retirement contribution of 156%
• 13 paid holidays
• Generous leave accruals that begin immediately
• Military leave
• Tuition reimbursement program
• Dependent tuition reimbursement program with partnering Nebraska community colleges
• Public Service Loan Forgiveness Program (PSLF) through the Federal government
• 79% employer-paid health insurance plans
• Dental and vision insurance plans
• Employer-paid $20,000 life insurance policy
• Wide variety and availability of career advancement as the largest and most diverse employer in the State
• Opportunity to be part of meaningful work and make a difference through public service
• Training and Development based on your career aspirations
• Job security and stability, even during times of economic hardship
• Employee Assistance Program
• Fun, inviting teammates

JOB DUTIES:

This position serves as subject matter expert for network infrastructure and video conference solutions and acts as the liaison between the NDOT Users and Service Providers, including Nebraska OCIO.

What You’ll Do:

• Lead the design, implementation, and optimization of network infrastructure and video conferencing solutions across the organization.
• Collaborate with cross-functional teams, including engineers, IT specialists, and external vendors, to ensure efficient and effective project execution.
• Provide technical guidance and support for the deployment of state-of-the-art communication technologies.

What You Bring to the Table:

• Strong technical background in network infrastructure including routers, switches, firewalls, and video conferencing systems.
• Expertise in project management within a technical environment, with a focus on delivering high-quality solutions on time and within budget.
• Ability to troubleshoot and resolve complex networking and communication issues efficiently.
• Excellent communication skills, with the ability to translate technical concepts to non-technical stakeholders.

Daily duties include:

• Act as Project Manager for Installation and life-cycle management of network infrastructure and video conferencing hardware
• Coordinate project and maintenance activities between inter-agency service teams.
• Document policies, standards, and operating procedures necessary for providing security and continuity of service.
• Develop and Maintain User support documents
• Provide advanced investigation, research, and troubleshooting to resolve reported system malfunctions and document findings.
• Communicate progress and outcomes with teammates and stakeholders using a variety of methods.
• Direct work of interns involved in the above work.
• Collaborate with other staff to provide basic support for team duties, including Voice Service and Collaboration Software support.
• Perform other duties as assigned.

Requirements/Qualifications

Minimum Qualifications:

Post-high school coursework, training, or experience in the analysis of business processes and system requirements, and the creation of business process applications.

Preferred Qualifications:

Two years of increasingly responsible experience in general IT business processes, network infrastructure, or video conference support.

Experience with Microsoft Visio, Sharepoint, Cisco Webex or Microsoft Teams, and ticketing software (Service Portal).

Other:

Valid driver’s license or ability to provide independent transportation.

Ability to maintain regular and reliable attendance.

KNOWLEDGE / SKILLS / ABILITIES:

Strong technical background in network infrastructure including routers, switches, firewalls, and video conferencing systems.

Expertise in project management within a technical environment, with a focus on delivering high-quality solutions on time and within budget.

Strong communication, analysis, problem-solving, and testing skills; can translate technical concepts to non-technical stakeholders.

Ability to troubleshoot and resolve complex networking and communication issues efficiently.

Benefits

We offer a comprehensive package of pay, benefits, paid time off, retirement and professional development opportunities to help you get the most out of your career and life. Your paycheck is just part of your total compensation.

Check out all that the State of Nebraska has to offer! Benefit eligibility may vary by position, agency and employment status. For more information on benefits, please visit: https://statejobs.nebraska.gov/index.html#benefits

Equal Opportunity Statement

The State of Nebraska values our teammates as well as a supportive environment that strives to promote diversity, inclusion, and belonging. We recruit, hire, train, and promote in all job classifications and at all levels without regard to race, color, religion, sex. age, national origin, disability, marital status or genetics.

Must apply through Workday account. Link is below.

https://son.wd1.myworkdayjobs.com/NebraskaStateCareers/job/Lincoln-NE/Unified-Communications-Technology-Analyst_JR2025-00012578

Job Type: Full-time

Pay: $25.68 per hour

Expected hours: 40 per week

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Relocation assistance
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Choose your own hours
• Day shift
• Monday to Friday
• No weekends

People with a criminal record are encouraged to apply

Experience:

• Communications Technology Analyst: 2 years (Required)

Ability to Commute:

• Lincoln, NE 68502 (Required)

Ability to Relocate:

• Lincoln, NE 68502: Relocate before starting work (Required)

Work Location: In person

Salary : $26