What are the responsibilities and job description for the Service Writer position at Nebraska Machinery Company?
Company Details
Shift your career into high gear with NMC. As Nebraska's CAT dealer, NMC Cat has been serving its loyal Caterpillar customer base for over 85 years. NMC Cat is focused on providing a comprehensive line of capital equipment solutions to the many industries we serve. Our employees enjoy a relaxed culture with competitive compensation, a comprehensive benefits package, and an inspiring culture.
Position Overview
The Service Writer is responsible for acting as the first-line, direct point of contact to the customer by answering calls and scheduling and coordinating all service work and parts order entry for machine repairs. The Service Writer's job creates a trusting relationship with the customer thereby promoting retention and loyalty.
As a Service Writer, You Can Expect To
At NMC Cat, we will provide you with a different set of tools to help you advance your career. We take pride in developing strong relationships with our employees and are a company people are proud to work for. We create a work environment that promotes training and development as well as opportunities for employees to reach their professional goals.
Benefits
Shift your career into high gear with NMC. As Nebraska's CAT dealer, NMC Cat has been serving its loyal Caterpillar customer base for over 85 years. NMC Cat is focused on providing a comprehensive line of capital equipment solutions to the many industries we serve. Our employees enjoy a relaxed culture with competitive compensation, a comprehensive benefits package, and an inspiring culture.
Position Overview
The Service Writer is responsible for acting as the first-line, direct point of contact to the customer by answering calls and scheduling and coordinating all service work and parts order entry for machine repairs. The Service Writer's job creates a trusting relationship with the customer thereby promoting retention and loyalty.
As a Service Writer, You Can Expect To
- Open, process, and close service repair quotes and work orders for all repairs by obtaining accurate details from customers as to the nature of the problem. Secure service manager approval, if needed.
- Verify warranty and service contract coverage. Inform customers of any needed services, recalls, etc.
- Ensure parts and service orders are accurate, supportable, and match invoices. Identify add-on sales opportunities and effectively communicates these to the customer and appropriate sales representatives.
- Schedule equipment repairs on work orders by dispatching workflow to shop/field technicians by assessing skills, capabilities, areas of expertise, and work availability schedules to minimize customer downtime and maximize field vs. shop time for field technicians.
- Review work orders submitted by techs checking for errors or omissions. Reviews parts detail on service calls to ensure parts are posted and nothing remains on backorder or reservation.
At NMC Cat, we will provide you with a different set of tools to help you advance your career. We take pride in developing strong relationships with our employees and are a company people are proud to work for. We create a work environment that promotes training and development as well as opportunities for employees to reach their professional goals.
Benefits
- Medical (and FSA/HSAÂ plans), Dental, Vision Insurances
- Paid Vacation and Holidays
- Company-paid Basic Life Insurance
- Supplemental Term Life Insurance
- 401(k) with Profit Sharing
- Tuition Reimbursement and In-house Training Dept.
- Paid Military Leave
- Short and Long-Term Disability
- Safety Glasses and Boot Program
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- 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, sex, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, protected veteran status or disability.
- The job duties listed in this job posting do not constitute a complete and exclusive list. NMC Cat further reserves the right to modify job duties, at any time and in its sole discretion, to meet the needs of the Company.
