What are the responsibilities and job description for the Appointment Scheduler position at Nebraska Orthopedic Center?
We always strive to make your experience at Nebraska Orthopaedic Center a friendly, comfortable, and positive one. We want you to feel you received the same high-quality care we would offer a member of your own family. At NOC, we strive to be your healing destination.
Responsibilities:
- Oversee a team of appointment schedulers to ensure smooth and effective scheduling operations.
- Oversee the scheduling of appointments for clients, patients, or team members, ensuring that schedules are filled in a timely and efficient manner.
- Train, mentor, and evaluate the performance of appointment schedulers to improve their skills and productivity.
- Schedule patient appointments. Relay necessary messages to staff.
- Verify patient demographic and insurance information and update in the medical record as needed.
- Maintain and update current information on physicians’ schedules ensuring that patients are scheduled properly.
- Answer questions regarding patient appointments.
- Maintain patient confidentiality and follow HIPAA Guidelines.
- Attend meetings as required.
Qualifications:
- High School Diploma or GED with a minimum of one year of experience in a medical office setting preferred.
- Proven experience in leading and motivating a team.
- Experience in appointment scheduling, administrative support, or customer service, with at least one year in a leadership role.
- Knowledge of clinic operating policies.
- Ability to effectively examine documents for accuracy and completeness
- Attention to detail
- Strong verbal and written communication skills
- A team-player mentality and a willingness to provide support for co-workers
- Self-motivated with the ability to multi-task while working in a fast pace environment
Our physicians have trained among some of the top medical experts and training facilities in the nation. We place a great deal of value on each and every opportunity we have to assist patients to regain the quality of life they deserve. Our commitment to the University of Nebraska Athletic Department (Husker Team Physicians), area high schools and recreational athletes shows our motivation to minimize an athlete’s downtime so they can complete to the best of their ability. For more information go to: www.nebraskaortho.com
EOE
