What are the responsibilities and job description for the Deployment Strategist / Customer Success Lead position at Nectar Social?
About Nectar Social 🍊
Nectar Social is building the most advanced AI social commerce experience for businesses. Since starting the company, we've been winning over leading brands & retailers by establishing ourselves as the go-to platform for intelligent commerce experiences. Our platform enables high-growth brands and enterprises to transform how they engage with customers and drive revenue through AI-powered conversational solutions.
We've recently closed a significant funding round backed by tier-A investors and notable angels, including former leadership from Meta and Shopify.
About The Role
As a Deployment Strategist / Customer Success Lead at Nectar Social, you'll be the bridge between our customers and product teams, ensuring successful implementation and adoption of our AI commerce platform. This multi-faceted role combines strategic thinking with hands-on execution - you'll own customer relationships while directly influencing our product roadmap through deep customer insights.
In this role, your responsibilities would include:
Nectar Social is an equal opportunity employer.
Nectar Social is building the most advanced AI social commerce experience for businesses. Since starting the company, we've been winning over leading brands & retailers by establishing ourselves as the go-to platform for intelligent commerce experiences. Our platform enables high-growth brands and enterprises to transform how they engage with customers and drive revenue through AI-powered conversational solutions.
We've recently closed a significant funding round backed by tier-A investors and notable angels, including former leadership from Meta and Shopify.
About The Role
As a Deployment Strategist / Customer Success Lead at Nectar Social, you'll be the bridge between our customers and product teams, ensuring successful implementation and adoption of our AI commerce platform. This multi-faceted role combines strategic thinking with hands-on execution - you'll own customer relationships while directly influencing our product roadmap through deep customer insights.
In this role, your responsibilities would include:
- Leading end-to-end customer implementations from kickoff to successful deployment
- Developing and executing success plans that drive measurable business outcomes
- Partnering with engineering to scope and deliver customer-specific solutions
- Creating scalable playbooks for customer onboarding and engagement
- Proactively identifying and addressing customer needs before they become issues
- Building frameworks to measure and improve customer success metrics
- Working cross-functionally with sales, product, and engineering teams to ensure customer success
- 4 years of experience in customer-facing strategic roles
- Strategic thinking: Ability to understand complex business challenges and architect solutions
- Customer obsession: Track record of driving exceptional customer outcomes
- Execution excellence: Proven ability to manage multiple projects and stakeholders
- Communication: Outstanding ability to build relationships at all levels
- Experience as a social media manager or strategist
- Background working directly with brands on social strategy
- Experience as a founder or early employee at a startup
- Technical understanding of AI/ML technologies
- Experience in social commerce, creator economy, or enterprise SaaS
- Track record of exceptional academic or professional achievement
Nectar Social is an equal opportunity employer.
