What are the responsibilities and job description for the Server position at Nectar?
NECTAR servers are responsible for positive guest interactions while serving guests in a friendly and efficient manner and play an integral role in ensuring our customers have exceptional dining experiences. At all times, servers are expected to be attentive to our guests’ needs, making them feel welcome, comfortable, important, and relaxed.
The right person will be passionate about food and service and thoroughly enjoy creating excellent experiences for our customers. The ideal candidate will have a friendly, outgoing disposition and previous experience working as a server in a bustling, fast-paced restaurant setting.
Responsibilities:
- Prepare room for dining by detailing tables and setting condiments, candles, napkins, service plates, and utensils.
- Protect establishment and patrons by adhering to sanitation, safety, and alcohol beverage control policy.
- Help patrons select food and beverages by presenting menu; offering cocktails; suggesting courses; explaining the chef’s specialties; identifying appropriate wines; answering food preparation questions.
- Stay updated on current menu choices, specialties, and menu deviations, knowing if the kitchen staff is running out of any items, etc.
- Transmit orders to bar and kitchen by recording patrons’ choices, identifying patrons’ special dietary needs and special requests.
- Serve orders by picking up and delivering patrons’ choices from bar and kitchen;
- Respond to additional patron requirements by inquiring of needs, observing dining process.
- Maintain table setting by removing courses as completed; replenishing utensils; refilling water glasses; being alert to patron spills or other special needs.
- Properly open and pour wine at the tableside
- Conclude dining experience by acknowledging choice of restaurant; inviting patrons to return.
- Obtain revenues by totaling charges; issuing bills; accepting payment; delivering bill and payment; returning change or credit card and signature slips to patrons.
- Contribute to team effort by accomplishing related results as needed.
- Provide welcoming phone greeting and following guest ordering procedures.
- Convey menu information over the phone to guests and give accurate estimate pick up time.
- Assist with special events as needed.
- Adhere to grooming and appearance standards consistently.
- Promptly address customer service issues and refer management to customers when necessary.
Qualifications
- 5 years of serving experience.
- Excellent oral communication skills.
- Positive interpersonal skills required.
- Must speak English fluently and be able to write in basic English.
- RAMP Certification required.
- Good telephone speaking and listening ability.
Server top skills & proficiencies
- Knowledge of Food Service Regulations
- Wine knowledge
- Lifting up to 25lbs.
- Verbal and written communication
- Flexibility
- Basic math
- Customer Service
- Resolve conflict
- Teamwork
- Persistence
- Energy level
- Selling to customer needs
- Thoroughness
- Professionalism
- Client relationships
