What are the responsibilities and job description for the Customer Operation Representative position at Nedap?
What are you going to do?
We are seeking a motivated and detail-oriented Customer Operations Representative to join our Nedap Inc. team in Burlington, MA. This role involves the administration of an automated order flow, inventory management, internal and external vendor sourcing, and dispatch of orders to customers across North America. As the key liaison between our sales team, vendors, and customers, you will play a vital role in ensuring smooth operations, accurate order fulfillment, and exceptional customer satisfaction while contributing to innovative solutions in a global business environment.
Your responsibilities
- Deliver exceptional customer experiences by resolving issues, providing accurate information, and identifying opportunities to enhance customer value.
- Support operational efficiency through project coordination, process improvements, and collaboration on cross-functional initiatives.
- Manage inventory flows, including forecasting, replenishment, and reconciliation, while ensuring efficient domestic and international logistics.
- Oversee customer account records, documentation, and compliance with tax regulations, maintaining transparency and audit readiness.
- Leverage expertise: Use your product and industry knowledge to align with customer needs and contribute to strategic decision-making.
- Support diverse projects which can include but is not limited to: process improvements, system upgrades, marketing and sales support functions
Your team
At Nedap, we’re more than a technology company—we’re a people-first organization that values innovation, collaboration, and making a difference. Join us to lead the charge in transforming the retail industry while building meaningful relationships and delivering measurable impact.
Our offer
- Competitive salary
- Health, dental, and vision insurance
- 401(k) with company match
- Life, LTD and STD insurance coverages
- Flexible work hours and remote options
- Paid time off (PTO) and parental leave
- A professional environment that supports personal and professional growth. “First People, then Technology”
Required experience and skills
- Strong analytical skills and attention to detail, with the ability to solve problems and exercise independent critical thinking.
- Proficiency in ERP software and advanced knowledge of the Microsoft Suite, especially Microsoft Excel.
- Outstanding communication skills, with the ability to effectively collaborate across teams and engage diverse stakeholders.
- Strong organizational and project management abilities to juggle multiple priorities and meet deadlines.
- A self-starter with a "go-figure-it-out" mentality who thrives in a fast-paced, dynamic environment.
Experience: Three to five years of customer service, supply chain & logistics or inventory management
Other Requirements: This is a hybrid role based out of our Burlington, MA office with at least 2-3 days per week in office for collaboration, training, or team events. The candidate must be eligible for employment in the United States, hold a valid US driver’s license and be able to travel domestically or internationally (to our HQ in the Netherland) 10% of the time.
About Nedap
We are Nedap: a tech company with people knowledge. We’re located on a fantastic campus in Groenlo, where more than 1000 specialists in fields such as design, engineering, software development, finance, HR, project management, marketing and sales are working on the development of new technology. Technology that helps people be more productive and successful in their work.
