What are the responsibilities and job description for the Call Center Customer Service Representative Part-time position at Nederlander Organization?
New Training Class Begins: April 22, 2025
Join a dynamic team that supports Season Ticket Holders for the country’s top touring Broadway venues! We're looking for friendly, detail-oriented individuals with a passion for delivering exceptional customer service over the phone.
Call Center Customer Service Representatives provide accurate, up-to-date information to current and potential Season Ticket Holders in a professional and courteous manner. This role is ideal for someone who thrives in a collaborative and inclusive environment, and is committed to top-tier customer support
Position Details
- Part-Time: 29 to 30 hours per week
- Paid Training: Monday–Friday, 9:00 AM – 4:00 PM (2–3 weeks, includes one half-day Saturday)
- Shift Times After Training:
- Weekdays: Monday–Friday, between 9:00 AM and 11:15 AM start times, ending by 5:30 PM
- Saturdays: 8:30 AM – 3:30 PM
Key Responsibilities
- Provide outstanding phone support to Season Ticket Holders across seven regional markets.
- Stay informed on current programming and manage information across seven ticketing databases.
- Access customer accounts to update, sell, renew, and ensure accurate ticketing records.
- Respond to inquiries and service requests via phone and email, including order processing, payments, ticket printing/mailing, and returned mail.
- Maintain active participation in phone queues to minimize wait times.
- Collaborate with supervisors and peers to resolve patron concerns and deliver a positive experience.
- Perform additional duties as assigned by the Call Center Manager or Director of Season Ticketing.
Key Responsibilities
- Provide outstanding phone support to Season Ticket Holders across seven regional markets.
- Stay informed on current programming and manage information across seven ticketing databases.
- Access customer accounts to update, sell, renew, and ensure accurate ticketing records.
- Respond to inquiries and service requests via phone and email, including order processing, payments, ticket printing/mailing, and returned mail.
- Maintain active participation in phone queues to minimize wait times.
- Collaborate with supervisors and peers to resolve patron concerns and deliver a positive experience.
- Perform additional duties as assigned by the Call Center Manager or Director of Season Ticketing.
Key Responsibilities
- Provide outstanding phone support to Season Ticket Holders across seven regional markets.
- Stay informed on current programming and manage information across seven ticketing databases.
- Access customer accounts to update, sell, renew, and ensure accurate ticketing records.
- Respond to inquiries and service requests via phone and email, including order processing, payments, ticket printing/mailing, and returned mail.
- Maintain active participation in phone queues to minimize wait times.
- Collaborate with supervisors and peers to resolve patron concerns and deliver a positive experience.
- Perform additional duties as assigned by the Call Center Manager or Director of Season Ticketing.
What We're Looking For
- Previous experience in a call center environment.
- Proficiency with multiple computer systems and databases; ability to sit and type for extended periods.
- Strong attention to detail and a professional, customer-focused attitude.
- Experience with ticketing systems (Ticketmaster Archtics preferred; other systems will be considered).
- Familiarity with Microsoft Office Suite (Excel, Word, Outlook).
- Ability to multitask efficiently and prioritize in a fast-paced setting.
- Excellent verbal communication skills and the ability to remain patient, clear, and courteous.
- Self-starter who can work both independently and within a team environment.
- Zendesk experience is a plus, but not required.
Great Part-Time Opportunity for Theater Enthusiasts and Customer Service Pros!
Be part of a team that brings Broadway magic to thousands of fans. Apply now to join our next training class on April 22, 2025!.
Nederlander is committed to a workplace where everyone is free from bias, prejudice, discrimination and harassment. The organization strives to ensure a welcoming work environment where everyone belongs and is valued, encouraged & respected for their unique contributions. We are focused on building a culture that acknowledges and values Diversity, Equity and Inclusion.
Job Type: Part-time
Pay: $19.00 per hour
Expected hours: No more than 30 per week
Benefits:
- Flexible schedule
- On-the-job training
Shift:
- Day shift
- Morning shift
Work Location: In person
Salary : $19
