Attractions Manager

We are looking for leaders who understand the importance of upholding every standard during the opening process and building a strong, collaborative work culture. Leaders who work together with fellow managers and department heads to create an exceptional experience for our guests every time.

We seek managers who break down barriers to success and possess a relentless drive to improve themselves and their team members. Strong communicators who know how to set clear expectations and consistently exceed them. Leaders who are always helpful and appreciative of their team but are also ready to have timely, constructive conversations, provide actionable feedback, and set attainable goals.

We value managers who foster a fun and engaging work environment while maintaining the standards and commitments we promise to all our partners in this project. If this sounds like you, we’d love to hear from you!

Job Description:

As the Attractions Manager at our family entertainment center, you will be responsible for overseeing the operations, maintenance, and guest experiences of all attractions and activities within the center. Your leadership, organizational skills, and commitment to delivering exceptional guest satisfaction will contribute to a memorable and enjoyable visit for all patrons. This job description outlines the primary responsibilities and qualifications required for the position.

Responsibilities:

1. Attractions Operations:

- Manage the daily operations of all attractions, ensuring they run smoothly and efficiently.

- Coordinate with department supervisors to schedule staffing, shifts, and operational procedures.

2. Guest Experience:

- Ensure that guests have a positive and engaging experience at all attractions.

- Monitor guest feedback and address concerns to enhance satisfaction.

3. Staff Management:

- Lead, train, and supervise attraction attendants and operators.

- Set performance standards, provide guidance, and conduct regular performance evaluations.

4. Safety Compliance:

- Enforce safety protocols, rules, and guidelines for all attractions to ensure the well-being of guests and staff.

- Conduct regular safety checks and drills.

5. Maintenance and Upkeep:

- Collaborate with maintenance teams to ensure all attractions are properly maintained, clean, and in working order.

- Address maintenance issues promptly to minimize downtime.

6. Inventory and Supplies:

- Monitor inventory levels of equipment, supplies, and materials required for attractions.

- Coordinate with procurement to ensure timely restocking.

7. Training and Development:

- Develop and implement training programs for attraction staff, focusing on safety, guest service, and operational procedures.

8. Financial Management:

- Monitor and manage operational budgets, labor costs, and expenses related to attractions.

- Identify opportunities for cost savings and revenue enhancement.

9. Collaborative Efforts:

- Work closely with other departments to ensure a seamless and cohesive guest experience.

- Collaborate with marketing to promote attractions and special events.

10. Continuous Improvement:

- Gather and analyze data to assess attraction performance and identify areas for improvement.

- Implement strategies to enhance guest engagement and satisfaction.

Qualifications:

- Previous experience in attractions management, amusement parks, or entertainment centers is preferred.

- Strong leadership and management skills with the ability to motivate and lead a diverse team.

- Excellent communication and interpersonal skills to interact with staff and guests.

- Proficiency in safety regulations and guidelines for amusement attractions.

- Organizational skills to manage staffing schedules, operational procedures, and inventory.

- Problem-solving abilities to address unexpected operational challenges and guest concerns.

- Flexibility to work irregular hours, including evenings, weekends, and holidays, as required by the operational needs of the family entertainment center.

- Bachelor's degree in hospitality management, business administration, or a related field is advantageous.

Job Type: Full-time

Pay: $40,000.00 - $50,000.00 per year

Benefits:

• Employee discount
• Flexible schedule
• Health insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• Night shift

Shift availability:

• Night Shift (Required)
• Day Shift (Required)

Ability to Commute:

• Reno, NV 89512 (Required)

Ability to Relocate:

• Reno, NV 89512: Relocate before starting work (Required)

Work Location: In person

Salary : $40,000 - $50,000